Communications Insights & Analytics, Vice President

Citigroup Inc.; Irving (TX); Hybrid; USD 115,000 - 172,000; Full time

Job summary

The Vice President of Communications Insights & Analytics at Citigroup Inc. will partner with global communications leaders to design measurement strategies, dashboards, and data storytelling.

This role blends strategic thinking with hands-on analytics, leveraging AI and automation to improve reporting and drive actionable insights for senior leaders. Hybrid work arrangement in Irving, TX, and requires 5+ years in communications analytics, experience with Meltwater/Sprinklr/Tableau, and strong

Qualifications

• Bachelor’s degree in communications, marketing, business, data analytics, or related field.
• 5+ years of relevant experience in communications, media intelligence, measurement and analytics, or digital communications.
• Strong ability to design measurement strategies and translate data into strategic insights.

Responsibilities

• Design and implement measurement strategies embedding data-informed decision-making and demonstrate impact.
• Identify opportunities using AI, automation and emerging tech to optimize reporting and analytics.
• Develop robust dashboards and translate data into clear narratives for leadership.
• Prepare and present strategic insights to senior executives and stakeholders.
• Oversee vendor relationships, contract governance, and platform adoption.

Skills

Leadership

Executive communication

Stakeholder engagement

Project management

Data insights

AI & automation

Global collaboration

Education

Bachelor’s degree in communications, marketing, business, data analytics, or related field

Tools

Meltwater

Signal AI

Sprinklr

Tableau

Job description

## Communications Insights & Analytics, Vice PresidentApply: Hybrid: Irving Texas United States: Full time: Posted Today: 261006038The Vice President of Communications Insights & Analytics is a key member of the Communications Operations & Business Management team. This individual will work closely with senior leaders, communications teams, external partners and vendors to develop and manage programs that strengthen communications measurement and analytics across the global organization. The successful candidate will combine strategic thinking with a hands-on, technology-forward approach. They will help communications teams develop effective measurement strategies, maximize the value of media intelligence and analytics platforms, and identify opportunities to use AI and automation to improve reporting, generate insights and increase efficiency. The role requires someone who can operate independently, navigate a complex global organization and translate data into clear, actionable recommendations for senior leaders. **Responsibilities:*** **Strategic Measurement & Frameworks:** Partner with Communications leadership and global teams to design and implement measurement strategies that embed data-informed decision-making and clearly demonstrate program reach, impact, and effectiveness.* **AI & Technological Innovation:** Identify and implement opportunities leveraging AI, automation, and emerging technologies to optimize media monitoring, reporting, analysis, and operational efficiency.* **Reporting, Dashboards & Data Storytelling:** Develop robust reporting strategies and dashboards, translating complex data into clear, compelling narratives and actionable insights for communications teams and leadership.* **Executive Presentation & Advisory:** Prepare and present strategic insights, measurement frameworks, and high-impact recommendations to senior executives and key stakeholders.* **Vendor Management & Contract Governance:** Oversee external vendor relationships end-to-end, managing service level delivery, program performance, contract negotiations, renewals, and ongoing engagement.* **Platform Adoption & Enablement:** Drive the strategic adoption and effective utilization of media intelligence and analytics platforms through comprehensive training, internal engagement, and targeted enablement initiatives.* **Continuous Improvement & Tool Optimization:** Proactively evaluate and enhance the organization's measurement tools, reporting infrastructure, workflows, and overall user experience.* **Cross-Functional Project Leadership:** Lead complex global initiatives through influence, uniting cross-functional teams and external partners across time zones while managing competing priorities to deliver high-quality results. **Qualifications:*** **Education & Experience:** Bachelor’s degree in communications, marketing, business, data analytics, or a related field, with 5+ years of relevant experience in communications, media intelligence, measurement and analytics, or digital communications.* **Measurement & Data Insights:** Demonstrated ability to design measurement strategies, translate complex data into strategic insights and actionable recommendations, and tailor findings for diverse audiences.* **Emerging Technologies & Tool Aptitude:** Strong interest in and practical understanding of AI, automation, and emerging technologies in communications; quick ability to master complex systems, with familiarity in media intelligence (e.g., Meltwater, Signal AI, Sprinklr) or data visualization tools (e.g., Tableau) preferred.* **Leadership & Autonomous Execution:** Proven track record of working independently, taking ownership of complex initiatives with limited guidance, operating effectively through ambiguity, and delivering high-quality, results-oriented outcomes in dynamic environments.* **Executive Communication & Influence:** Exceptional written, verbal, and interpersonal communication skills, possessing the tact, maturity, and confidence to present to and influence senior leadership.* **Project Management & Prioritization:** Strong organizational, prioritization, and project management skills, with the agility to balance multiple competing projects simultaneously.* **Stakeholder Engagement & Global Collaboration:** Proven ability to navigate a large, complex organization, build productive cross-functional relationships, and collaborate seamlessly across geographies and time zones.* **Professional Approach & Mindset:** Proactive, resourceful, and solutions-oriented problem solver with a positive can-do attitude, high integrity, and dependability.**Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.** #LI-AF3------------------------------------------------------## **Job Family Group:**Communications and External Relations------------------------------------------------------## **Job Family:**Communications Management------------------------------------------------------## **Time Type:**Full time------------------------------------------------------## **Primary Location:**Irving Texas United States------------------------------------------------------## **Primary Location Full Time Salary Range:**114 720,00 $ - 172 080,00 $In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------## **Most Relevant Skills**Please see the requirements listed above.------------------------------------------------------## **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------## **Anticipated Posting Close Date:**lis 04, 2026