Communications Technician

Saic; Colorado Springs (CO); On-site; USD 80,000 - 120,000; Full time

Job summary

SAIC seeks a Communications Technician onsite in Colorado Springs to provide immediate IT support for NORAD/NITES. The role supports NIPR/SIPR, VDI, and network/server troubleshooting for senior civilian and military staff.

Responsibilities include Active Directory management, Windows OS configuration, printer management, and O365 entitlement provisioning. Collaboration across civilian, contractor, and military teams is essential for mission success.

Qualifications

• Bachelor's degree or 6–8 years of related experience.
• DoD 8750 compliance and IAT Level 2 (Security+CE).
• Active Secret clearance required with TS/SCI eligibility.

Responsibilities

• Modify permissions, policies, and security groups in Active Directory.
• Perform Windows OS configurations, imaging, remote management, and updates.
• Manage printers and network printing capabilities across servers.
• Handle DEPO services for O365 entitlements and mailbox management.
• Configure and maintain VMware Horizon/VDI environments.
• Create and update knowledge base articles for Tier 0–2 support.
• Use Ivanti for documentation and issue resolution.
• Collaborate with multiple teams including contractors and military personnel.
• Install and upgrade software per IT policies; monitor system performance.
• Maintain SOPs and conduct routine hardware/software audits.

Skills

Active Directory

Windows OS

Hyper-V

VDI

Security best practices

Education

Bachelor's degree in related field

High School diploma with 6-8 years experience

Tools

Ivanti

VMware Horizon

Print Management Servers

Job description

Description

SAIC has an opportunity on our NORAD/NITES newly awarded program for a Communications Technician onsite in Colorado Springs. In this role, you will serve as immediate response information technology support technician for the NORAD & US NORTHCOM Headquarters Joint Operation Center (JOC). Supporting senior Civilian and Military personnel,provide technical assistance for NIPR/SIPR client maintenance and support, as well as virtual machine troubleshooting for virtual desktop infrastructures, network and server degradation, and software misconfigurations. Provides technical support and troubleshooting for all hardware, workstations, networks, peripheral devices, Crestron /VTC feeds, secured phones, applications, and printer management. Performs system configuration for VDI and profile issues, with experienced knowledge on modifications for security group policy and accesses elevated token privileges for Tiers 1 & 2 administration.

Responsibilities

• Experience with Active Directory for modification, permissions, policies, security groups, and share drive connectivity of user accounts.
• Windows OS expertise to include advanced windows settings, desktop configurations, image deployment, installation, remote management, network troubleshooting, recovery, storage and update management, Hyper-V, and Security Management (These were our required Percipio Certificates).
• Access Print Management Servers for the installation and server configuration for printers on multiple network servers, mapping Internet Protocol for network connectivity, troubleshooting, and printing capabilities.
• Manage the Defense Enterprise Provisioning Online (DEPO) services for N&NC Persona Single-Entry and Non-Persona Entry for provisioning and deprovisioning O365 entitlements, as well as creation, modification, and assigning of DoD organizational mailboxes (OMB), calendars, and distribution lists (DL).
• Utilize VMware Horizon and Virtual Desktop Infrastructure (VDI) for session and server configuration, connectivity troubleshooting, domain and resource monitoring, critical event databases, and the overall maintenance of virtual session users and groups.
• Create and contribute to N&NC Knowledge Base Article database for Tier 0 - 2 technician guides.
• Familiarity with the Ivanti service operations tool for documentation and resolution, supporting N&NC Service Level Agreements and a growing resolution database.
• Streamline communication by interacting with multiple operational and organization teams of contractors, civilians, and military personnel, exceeding contractual requirements and fostering the customer relationship
• Performs software installations and upgrades to operating systems and layered software packages.
• Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures.
• Monitors and tunes the system to achieve optimum performance levels.
• Ensures workstation data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
• Develops and promotes standard operating procedures.
• Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.
• Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

Qualifications

Required Qualifications

• Bachelors of Science Degree in related field plus 2-4 years of experience or HS plus 6-8 years of experience to qualify for this position.
• Active Secret clearance with TS/SCI eligibility clearance.
• DoD 8750 Compliance and IAT Level 2 Certification: CompTIA’s Security+CE.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.