Communications Director Business Banking

Testing Site - JPMC; Washington (District of Columbia); On-site; USD 180,000 - 260,000; Full time

Job summary

JPMorganChase seeks a Communications Director for Business Banking within Consumer and Community Banking. You will lead the firmwide initiative, shaping external and internal messaging to position the bank as a top partner for small business.

The role requires a seasoned strategist with 10+ years in communications, media relations, and public affairs, capable of guiding senior leaders and collaborating across functions in Washington, DC.

Qualifications

• 10+ years of experience in communications, media relations, public affairs, or related field.
• Proven ability to lead cross-functional initiatives and alignment across diverse teams.
• Strong internal and external communications, including media relations and policy communications.
• Excellent storytelling, writing, and presentation skills.
• Strategic thinker with a track record of advancing business and policy goals through communications.
• Experience advising senior executives and managing high-profile initiatives.
• Bachelor’s degree required

Responsibilities

• Design and lead end-to-end communications strategy for the small business initiative.
• Serve as central connector across lines of business for unified messaging.
• Develop narratives and campaigns highlighting support for small businesses.
• Partner with government relations to communicate policy perspectives.
• Lead external communications including media relations and thought leadership.
• Collaborate with internal communications to engage employees on priorities.
• Advise senior leaders on strategy, messaging, and reputation management.
• Measure and report communications effectiveness and ROI.
• Manage and mentor a communications team dedicated to the initiative.
• Take on increasing external comms responsibilities for Business Banking.

Skills

Communications

Media relations

Policy communications

Stakeholder management

Leadership

Writing skills

Presentation skills

Strategic thinking

Education

Bachelor's degree

Advanced degree

Job description

Join J.P. Morgan, a global leader in banking and financial services, renowned for innovation, excellence and service. Our Global Banking business provides comprehensive financial solutions to corporations, governments, and institutions worldwide, helping clients navigate complex markets and achieve their strategic objectives.

As a Communications Director Business Banking within Consumer and Community Banking you will serve as the lead communicator for a new firmwide initiative that positions JPMorganChase as the nation’s leading bank for small business. This executive will develop and execute a comprehensive communications strategy—internal and external that elevates the firm’s leadership, humanizes its impact, and builds lasting connections between policymakers, Main Street, and the broader public. The role offers significant opportunity for growth and expanded responsibility in shaping the external communications and media relations strategy for Chase for Business.

Job responsibilities

• Design and lead the end-to-end communications strategy for the small business initiative, ensuring alignment with business objectives and firmwide priorities.
• Serve as the central connector, working across Consumer and Community Banking, Corporate Impact, Public Affairs, Marketing, and other lines of business to lead unified messaging and maximize impact.
• Develop compelling narratives and campaigns that highlight the firm’s support for small businesses, including success stories, new programs, and community impact.
• Partner with government relations and policy teams to communicate the firm’s perspective on small business policy issues and advocate for solutions that benefit clients and communities.
• Lead external communications for the initiative, including media relations, thought leadership, and content to position JPMorganChase as a champion for small business.
• Collaborate closely with internal communications to engage employees, foster advocacy, and ensure consistent understanding of small business priorities.
• Advise senior leaders on communications strategy, messaging, and reputation management related to small business initiatives.
• Measure and report on communications effectiveness, using insights to refine strategy and demonstrate value to the business.
• Manage and mentor a communications team dedicated to the initiative, fostering collaboration and innovation.
• Take on increasing responsibility for external communications and media relations for Business Banking, with the potential to shape and lead broader strategies over time.

Required qualifications, capabilities, and skills

• 10+ years of experience in communications, media relations, public affairs, or related field, ideally within financial services or a large, complex organization.
• Proven ability to lead cross-functional initiatives and lead alignment across diverse teams.
• Strong experience in both internal and external communications, including media relations and policy communications
• Excellent storytelling, writing, and presentation skills.
• Strategic thinker with a track record of advancing business and policy goals through communications.
• Experience advising senior executives and managing high-profile initiatives.
• Bachelor’s degree required

Preferred qualifications, capabilities, and skills

• Advanced degree
• Strong reporter contacts
• Experience working in Washington, D.C. or with policymakers and government stakeholders