Calm Emergency Communications Operator 1st Shift Part-Time

VMP Healthcare and Community Living; West Allis (WI); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Dental & Vision Insurance

Life Insurance

403b Retirement Plan

Paid Time Off

Educational Opportunities

Job summary

VMP Healthcare and Community Living is seeking a Communications Center Operator to serve as the vital voice connecting residents, staff, and emergency teams. You will answer calls, direct urgent information, and coordinate emergency communications with calm professionalism.

This onsite, part-time role on the 1st shift (Wed–Fri, 7am–3pm) offers benefits including dental/vision, life insurance, a 403b retirement plan, and PTO, with no weekend work and opportunities for education and career

Qualifications

• High school diploma.
• One to three months related experience or equivalent combination of education and experience.

Responsibilities

• Maintain full working knowledge of emergency procedures and facility codes.
• Respond to and document emergency codes according to departmental policies.
• Provide immediate and accurate notification to all emergency responders (Fire, Rescue, Nursing, Security, etc.).
• Make timely emergency and general announcements via the public address system.
• Answer all incoming calls promptly, politely, and professionally.
• Direct calls to the appropriate parties or take detailed messages.
• Follow answering service protocols and maintain strict confidentiality.
• Uphold the department's greeting standards and service expectations.
• Greet and register visitors, directing them to the appropriate locations.
• Provide accurate directions throughout the VMP campus.
• Maintain a courteous, positive, and professional demeanor in all interactions.
• Page staff, residents, and others as required, ensuring clarity and professionalism.
• Adhere to procedural guidelines for public address announcements.
• Use discretion to minimize resident disturbances.
• Page digital and text pagers as needed.

Education

High school diploma

Job description

VMP Healthcare and Community Living is seeking a Communications Center Operator to serve as the vital voice connecting residents, staff, and emergency teams. You will answer calls, direct urgent information, and coordinate emergency communications with calm professionalism.

This onsite, part-time role on the 1st shift (Wed–Fri, 7am–3pm) offers benefits including dental/vision, life insurance, a 403b retirement plan, and PTO, with no weekend work and opportunities for education and career