Communications Center Ambulance Dispatcher

Express Ambulance Service Inc; Illinois; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in emergency services is seeking an Ambulance Dispatcher responsible for resource deployment and system status management. Candidates should possess EMS experience and strong communication skills. The role requires critical thinking and the ability to stay calm in high-stress situations, ensuring effective interaction with field personnel.

Benefits

Competitive wages and benefits

Blue Cross & Blue Shield Medical, Dental, and Vision Insurance

Pet Insurance

Disability Insurance through AFLAC

Paid Time Off

Tuition Reimbursement Available

401K with match

Uniform Allowance

Flexible Scheduling

Educational Opportunities & Sponsored Con-Ed

Membership to NAEMT

Supportive & Respectful Environment

Qualifications

• Experience in communications and customer service.
• Good judgment and remaining calm in high-stress situations.
• Must be able to read, write and comprehend English.

Responsibilities

• Appropriate deployment of emergency and non-emergency resources.
• Interact with field personnel over the phone and radio.
• Receive requests for ambulance transportation.

Skills

Communication

Data Entry

Decision Making

Customer Service

Detail-oriented

Education

High School graduate or GED

Job description

The Ambulance Dispatcher is responsible for proper deployment of resources and System Status Management. A preferred candidate will have EMS and Communications Center experience. The candidate must also have excellent communication and data entry skills.ESSENTIAL FUNCTIONS:

• Appropriate deployment of emergency and non-emergency resources.
• Interact with field personnel professionally over the phone and radio.
• Receive requests for ambulance transportation.
• HIPAA Compliance.
• Ability to make decisions consistent with policy and guidelines.
• Ability to think logically and quickly during an emergency.

MEDEX OFFERS:

• Competitive wages and benefits including;
  • Blue Cross & Blue Shield Medical, Dental, and Vision Insurance
• Pet Insurance
• Disability Insurance through AFLAC
• Paid Time Off
• Tuition Reimbursement Available
• 401K with match
• Uniform Allowance
• Flexible Scheduling
• Educational Opportunities & Sponsored Con-Ed
• Membership to NAEMT
• Supportive & Respectful Environment

QUALIFICATIONS:

• Experience in communications and customer service.
• Good judgment and remaining calm in high-stress situations.
• Detail-oriented and able to perform clerical functions.
• Must be able to read, write and comprehend the English language.
• Communicate effectively, via telephone and radio to obtain and provide relevant information.

LOCATIONS:

• This position is located in Skokie, IL

EDUCATION, LICENSURE & CERTIFICATIONS:

• High School graduate or General Equivalency Diploma (GED).

OTHER REQUIREMENTS:

• Licensed EMT, EMD, or experienced EMS Dispatch (preferred).