Communications and Task Coordinator

Cnected; Haines City, Northern (FL, KY); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Professional development

Job summary

Pinnacle Sales Group is seeking a customer-focused representative who thrives on helping others and delivering exceptional service. The role supports sales teams, handles inquiries, and resolves issues in a fast-paced environment.

The ideal candidate values professionalism, integrity, and teamwork, and strives to build long-term relationships with customers and partners across our extensive brand portfolio.

Qualifications

• Ability to build trust and relationships with customers
• Clear, confident, professional communication
• Strong organizational skills for multi-tasking and prioritization
• Problem solving and follow-through to resolve issues
• Commitment to superior customer service and teamwork

Responsibilities

• Liaise with Outside Sales to support After Sales team
• Answer incoming calls from queues and provide updates
• Follow up on overdue service tickets and escalate when needed
• Assist with manufacturer escalations and parts orders
• Oversee tickets for U-Line and Marvel and support After Sales team
• Update monthly reports and participate in special projects

Skills

Relationship building

Communication

Organized

Problem solving

Customer service

Job description

Pinnacle Sales Group is seeking a relationship-driven, organized, and customer-focused Customer Service Representative who thrives on helping others, solving problems, and creating exceptional customer experiences, with Excellence as the Standard in every interaction. This role is ideal for someone who enjoys building strong relationships, communicating with confidence, and supporting both customers and team success in a fast-paced environment.

For over 45 years, Pinnacle Sales Group has represented premier appliance, kitchen, plumbing, and outdoor living brands across key U.S. markets. What makes Pinnacle different is our commitment to partnership, professionalism, integrity, responsiveness, and delivering an outstanding experience for both our customers and our team.

We are looking for individuals who embody our core values by leading with professionalism, building trust through relationships, communicating with urgency and respect, supporting team success, and consistently doing the right thing.

Our Core Values

• Excellence is the Standard - We strive to deliver an outstanding experience in every interaction.
• Do the Right Thing - Empowered to do right, in every instance, every time with a positive team attitude.
• Be Bold - Take risks, be courageous and decisive for the greater good.
• Win with Integrity - Success is our goal, guided by principle, honor, and virtue.

Who Thrives Here

People who thrive at Pinnacle Sales Group are relationship-focused, dependable, proactive, and team-oriented, and they live out our core values every day: Excellence is the Standard, Do the Right Thing, Be Bold, and Win with Integrity. They enjoy helping customers, supporting teammates, solving problems, and creating positive experiences that build long-term trust and loyalty.

If you are passionate about customer relationships, teamwork, and delivering exceptional service while representing a company built on strong values and long-term partnerships, Pinnacle Sales Group would love to meet you.

Qualifications

What Success Looks Like

• Customers trust you and enjoy working with you
• You communicate clearly, confidently, and professionally
• You stay organized while balancing multiple priorities
• You proactively solve problems, follow through consistently, and Do the Right Thing
• You create positive experiences for both customers and teammates
• You support a culture of responsiveness, accountability, teamwork, and integrity
• You build strong partnerships internally and externally
• You take pride in representing the Pinnacle brand and values

Ideal Candidate Profile

This role is best suited for someone who is:

• Relationship-oriented and naturally personable
• Organized, dependable, and detail-focused
• Positive under pressure and adaptable to change
• A strong communicator with professional presence
• Responsive, proactive, and solution-oriented
• Team-focused while also self-motivated
• Comfortable managing multiple priorities in a fast-moving environment
• Passionate about helping customers and supporting long-term relationships
• Courageous, decisive, and willing to Be Bold when it supports the greater good

Responsibilities

What You'll Do

• Work with Outside Sales Team as liaison to After Sales team.
• Log into queues to answer incoming calls.
• Follow up on overdue service tickets and provide updates to all parties.
• Assist with U-Line and Marvel escalations.
• Assist with parts orders.
• Oversee manufacturer tickets for U-Line and Marvel.
• Backup Duties for After Sales Operator and After Sales Representative
  
• Update Monthly Reports
• Special Projects as needed

Desired Skills

• Integrity
• Proactive support
• Customer updates
• Accountability
• Team collaboration
• Professionalism
• Multi tasking
• Time management
• Data tracking
• Report writing
• Parts ordering
• Service ticketing
• Queue management
• Escalation handling
• Follow through
• Problem solving
• Task coordination
• Relationship building
• Communication
• Customer service

Benefits:

Why Pinnacle Sales Group

• Established and respected organization with over 45 years of industry success
• Entrepreneurial, team-oriented culture built around strong values
• Strong leadership support and ongoing training
• Premium portfolio of nationally recognized brands
• Collaborative environment focused on partnership and professionalism
• Opportunity for long-term career growth and advancement
• Company culture centered around Excellence, doing the right thing, bold action, and winning with integrity

Compensation & Benefits

• Competitive compensation package
• Health benefits
• Paid time off
• Professional development and product training
• Growth and advancement opportunities
• Supportive and collaborative team environment

About us

For over 45 years, Pinnacle Sales Group has delivered expert sales, marketing and distribution support for premier kitchen and outdoor brands across key regions of the United States, including the Southeast, Northeast, Midwest and Mid-Atlantic.

In 2021, we expanded our footprint to include New Jersey, New York, Connecticut, Rhode Island, Massachusetts, Maine, Vermont and New Hampshire. Today, our coverage spans 24 states, Washington D.C., and the Caribbean

Pinnacle specializes in serving the appliance, outdoor living and plumbing sectors within the building, remodeling and kitchen design industries. We proudly represent a carefully selected portfolio of innovative manufacturers, offering a comprehensive suite of products, services, training and support to every level of the channel.

Leveraging our proprietary Customer Relationship Management (CRM) system, Pinnacle delivers targeted marketing support across the entire distribution chain. With a CRM database of over 70,000 professionals, we are uniquely positioned to build and strengthen brands from the manufacturer to the end user.

Legal

Pinnacle Sales Group, is an equal opportunity employer and makes employment decisions on the basis of merit, qualifications, and business needs.