Family Liaison

University of Utah; Salt Lake City (UT); On-site; USD 22,000 - 28,000; Part time

Job summary

University of Utah Health is seeking a patient-focused team member to serve as a bridge between care providers and patient families in the waiting area. You will promote a calm environment and provide resources to help meet family needs in a fast-paced hospital setting.

This part-time role requires strong communication, empathy, and the ability to learn new procedures quickly. Experience in healthcare is preferred, and the position is on-site at University of Utah Hospital in Salt Lake City.

Qualifications

• Excellent communication, interpersonal, organizational, and follow-through skills.
• Professional attitude and strong customer service focus.
• Ability to listen actively and show empathy while interacting with patients, families and staff.
• Able to quickly learn new procedures and multitask in a fast-paced environment.
• Knowledge of HIPAA regulations to protect patient information.

Responsibilities

• Meets needs of patients, family members, and visitors with compassion.
• Communicates with primary care nurse and updates charge nurses as needed.
• Collaborates with organizational volunteers at the waiting room desk.
• Informs perioperative staff of special needs patients and families.
• Works with peers to improve processes.
• Ensures smooth handoff between liaisons and volunteers.

Skills

Communication

Interpersonal skills

Organizational skills

Follow-through

Empathy

HIPAA awareness

Job description

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for providing a bridge of communication between care providers and patient families. The incumbent promotes a calm environment for families within the waiting room, and provides resources to help meet their needs.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Meets the needs of the patient, family members, and visitors in a compassionate manner by organizing services and offering solutions to problems as needed.
• Communicates appropriately with the primary care nurse and keep the charge nurses informed of any problems in a timely manner.
• Collaborates with organizational volunteers who are stationed at the waiting room desk.
• Communicates any special needs patients and their families may have, to the appropriate perioperative staff.
• Collaborates with peers in order to continually improve processes.
• Ensures a smooth hand off between liaisons and volunteers.
• Frequently rounds the perioperative areas in order to facilitate communication between medical personnel, patient, patient family, visitors, and nursing staff.
• Staffs the waiting room desk when needed.
• Supervises the physical environment of the waiting room by working with housekeeping and facilities to ensure it is kept clean and safe.

Knowledge / Skills / Abilities

• Demonstrated excellent communication, interpersonal, organizational, and follow-through skills.
• Ability to maintain a positive attitude, high degree of professionalism, and passion for providing excellent customer service.
• Ability to display active listening and verbalize empathy while developing relationships with patients, guests and co-workers.
• Ability to quickly learn new procedures and processes.
• Able to prioritize ad multi-task in a fast paced environment.
• Demonstrated knowledge of HIPAA regulations to ensure patient information is guarded and respected.

Qualifications

Required

• One year of experience in a healthcare environment.

Qualifications (Preferred)

Preferred

• Two or more years of experience in a health care environment.

Working Conditions and Physical Demands

• This position requires may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects.

Physical Requirements

Carrying, Color Determination, Lifting, Listening, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking

Multi-lingual Candidates Welcomed

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

The University is a participating employer with Utah Retirement Systems(“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or Hospitals and Clinics Human Resources at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 86891
Reg/Temp Regular
Employment Type Part-Time
Shift Day
Work Schedule Thursday, Friday. Potentially variable
Clinical/Non-Clinical Status Non-Clinical
Location Name University of Utah Hospital
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department UUH ANC 22A POST ANESTHESIA
Category Customer Service
Workplace Set Up On-site