Communication Consultant

Vanguard; Malvern (Chester County); Hybrid; USD 115,000 - 170,000; Full time

Job summary

Vanguard seeks a seasoned professional to consult with plan sponsors and develop participant engagement strategies that drive financial success for plan participants. You will leverage insights and best practices to execute targeted communications and initiatives.

As a core member of Workplace Solutions, you will represent the participant experience to clients, translate data into actionable strategies, and lead cross-functional efforts to deliver positive outcomes.

Qualifications

• Minimum five years related work experience, with strong client facing experience and executive presence (B2B preferred).
• Experience/familiarity with the 401(k) recordkeeping business preferred.
• Undergraduate degree or equivalent combination of training and experience.

Responsibilities

• Represent Vanguard's participant experience to a book of business, ensuring they fully understand and appreciate our services and offerings.
• Develop participant engagement strategies tailored to provide solutions that meet client and participant needs, leveraging our best-in-class approach.
• Consult with plan sponsor clients using key plan metrics, participant insights, and our proven participant communications approaches to drive positive participant outcomes.
• Leverage plan sponsor/ participant engagement data and insights to create and deliver participant engagement strategies. Identify trends for future application.
• Understand Vanguard products and services, both within the retirement plan and beyond, in order to offer our holistic solutions for plan participants.
• Leverage Vanguard's proven communication best practices to engage participants.
• Participate in special projects and perform other duties as assigned.

Skills

Client relationship mgmt

Executive presence

B2B experience

Plan sponsor engagement

Education

Undergraduate degree or equivalent

Job description

Consult with our Workplace Solution's plan sponsors to create and implement effective communications strategies for plan participants to drive their financial success. You will leverage key insights and engagement best strategies to develop impactful strategies that drive targeted initiatives, deepen participant relationships and deliver positive outcomes.

Core Responsibilities:

• Represent Vanguard's participant experience to a book of business, ensuring they fully understand and appreciate our services and offerings.
• Develop participant engagement strategies tailored to provide solutions that meet client and participant needs, leveraging our best-in-class approach.
• Consult with plan sponsor clients using key plan metrics, participant insights, and our proven participant communications approaches to drive positive participant outcomes.
• Leverage plan sponsor/ participant engagement data and insights to create and deliver participant engagement strategies. Identify trends for future application.
• Understand Vanguard products and services, both within the retirement plan and beyond, in order to offer our holistic solutions for plan participants.
• Leverage Vanguard's proven communication best practices to engage participants.
• Participate in special projects and perform other duties as assigned.

Qualifications:

• Minimum five years related work experience, with strong client facing experience and executive presence (B2B preferred).
• Develop participant engagement strategies tailored to provide solutions that meet client and participant needs, leveraging our best-in-class approach.
• Experience/familiarity with the 401(k) recordkeeping business preferred.
• Undergraduate degree or equivalent combination of training and experience.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.