Communication Consultant

Vanguard; Scottsdale (AZ); Hybrid; USD 90,000 - 150,000; Full time

Job summary

Vanguard in Scottsdale, AZ is seeking a communications professional to create and deliver external client communications strategies focused on initiatives, achievements, and changes. You will engage plan sponsors and plan participants to drive financial outcomes and strengthen relationships.

Join a team that leverages insights and best practices to develop targeted engagement plans, sustain collaboration, and support Vanguard's holistic retirement solutions.

Qualifications

• Minimum five years related work experience with strong client facing experience and executive presence (B2B preferred).
• Experience/familiarity with the 401(k) recordkeeping business preferred.
• Undergraduate degree or equivalent combination of training and experience.

Responsibilities

• Represent Vanguard’s participant experience to a book of business, ensuring they fully understand and appreciate our services and offerings.
• Develop participant engagement strategies tailored to provide solutions that meet client and participant needs, leveraging our best-in-class approach.
• Consult with plan sponsor clients using key plan metrics, participant insights, and our proven participant communications approaches to drive positive participant outcomes.
• Leverage plan sponsor/ participant engagement data and insights to create and deliver participant engagement strategies. Identify trends for future application.
• Understand Vanguard products and services, both within the retirement plan and beyond, in order to offer our holistic solutions for plan participants.
• Leverage Vanguard’s proven communication best practices to engage participants.
• Participate in special projects and perform other duties as assigned.

Skills

Client facing experience

Executive presence

B2B experience

Education

Undergraduate degree or equivalent

Job description

Creates and implements effective external client communications strategies and plans focused on specific initiatives, achievements, and changes. Supports in determining the best media and channels for communicating effectively and engaging various external client audiences.

Consult with our Workplace Solution's plan sponsors to create and implement effective communications strategies for plan participants to drive their financial success. You will leverage key insights and engagement best strategies to develop impactful strategies that drive targeted initiatives, deepen participant relationships and deliver positive outcomes.

Core Responsibilities

• Represent Vanguard’s participant experience to a book of business, ensuring they fully understand and appreciate our services and offerings.
• Develop participant engagement strategies tailored to provide solutions that meet client and participant needs, leveraging our best-in-class approach.
• Consult with plan sponsor clients using key plan metrics, participant insights, and our proven participant communications approaches to drive positive participant outcomes.
• Leverage plan sponsor/ participant engagement data and insights to create and deliver participant engagement strategies. Identify trends for future application.
• Understand Vanguard products and services, both within the retirement plan and beyond, in order to offer our holistic solutions for plan participants.
• Leverage Vanguard’s proven communication best practices to engage participants.
• Participate in special projects and perform other duties as assigned.

Qualifications

• Minimum five years related work experience, with strong client facing experience and executive presence (B2B preferred).
• Develop participant engagement strategies tailored to provide solutions that meet client and participant needs, leveraging our best-in-class approach.
• Experience/familiarity with the 401(k) recordkeeping business preferred.
• Undergraduate degree or equivalent combination of training and experience.

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.