Communication Center Dispatcher | PRN Status

Logan Health; Kalispell (MT); Hybrid; USD 50,000 - 68,000; Full time

Benefits offered by this job

401(k) plan

Employee Assistance Program

Hourly differential pay

PRN opportunities

Job summary

Logan Health in Kalispell, MT seeks a Communication Center Dispatcher to answer priority calls, coordinate security and medical responses, and maintain critical communication links. The role requires CritiCall pre-employment testing, healthcare dispatching experience preferred, and excellent written and verbal communication.

You'll work with Amcom/On Call systems, Telehealth protocols, and multi-agency coordination, including flight and ground transport.

Qualifications

• Must pass CritiCall pre-employment testing including typing, medical terminology, ten-key data entry, and proofreading.
• Healthcare, fire, EMS, or law enforcement dispatching experience preferred.
• Must communicate effectively and maintain cooperative relationships with providers, staff, patients and the medical community.
• HIPAA confidentiality and customer service principles apply to the role.
• Must manage fast-paced, stressful calls and multi-task across multiple systems.

Responsibilities

• Answers priority line calls and initiates response for Code Events, Alarm Activations and requests.
• Obtains information to determine urgency and dispatch needs.
• Monitors Telehealth activation and coordinates Stroke Response communications.
• Dispatches ALERT flight teams and coordinates transport and logistics.
• Uses Amcom, On Call, Meditech, and multiple camera systems to manage information.
• Ensures emergency procedures are followed with proper notifications.
• Maintains security and maintenance radio channels and surveillance systems.
• Communicates with staff, law enforcement, health services and public to relay information.
• Maintains On Call schedules accurately and communicates changes.
• Keeps regular attendance as scheduled by leadership.

Skills

CritiCall

Healthcare dispatching

Effective communication

HIPAA knowledge

Multi-tasking

Tools

Amcom Phone

On Call System

Meditech

Record Management

Paging systems

Surveillance cameras

Job description

The Communication Center Dispatcher answers incoming calls and prioritizes and dispatches appropriately. This position monitors and operates security infrastructure to include; closed circuit camera systems, alarm panels, radios, mass communication, and flight following systems. Is responsible for the creation and maintenance of computer-aided dispatch records for different entities within the organization. Coordinates available resources to improve response to routine and emergency calls.

Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Qualifications

Computer proficiency as evidenced by pre-employment CritiCall Public-Safety Dispatcher Pre-Employment Testing, to include typing, general medical terminology, ten-key data entry and proof reading. Previous experience in healthcare, fire, EMS, or law enforcement dispatching preferred. Must communicate effectively and maintain cooperative relationships with providers, staff members, patients and the medical community. Must employ tact, diplomacy and compassion with all types of people. Excellent communication skills, both verbal and written required. Knowledge of principles and processes for providing customer service and meeting quality standards for area. Possess an understanding of the confidentiality laws that govern the provider-patient relationship, including but not limited to HIPAA guidelines. Must be able to manage fast paced and stressful work environment to include managing hospital response to critical code calls. Must be able to multi-task and manage multiple inputs on critical calls. Experience working with multifaceted technologies, i.e. telephones, computers, and sophisticated computer programs. Ability to learn additional software as needed. Must be able to hear and understand normal phone conversations. Must be able to differentiate between colors, read a computer screen, and speak clearly over multi-channel radio systems or other communication devices.

Job Duties

• Answers priority line calls and initiates response for all incoming Code Events, Alarm Activations and other requests.
• Obtains complete information necessary to determine urgency and need for dispatching security, maintenance and/or medical response.
• Monitors and notifies responding medical personnel after activation of Telehealth program protocol. Provides instant communication for internal Stroke Response agencies and prioritizes activation procedures.
• Dispatches the ALERT flight teams, secures ground transportation as necessary, monitors flight schedule and following software, dispatches assets for the ALERT program advanced aero medical team, and notifies other providers as needed..
• Utilizes complex technology systems including, but not limited to: Amcom Phone and On Call System, Record Management system, Service Requester, Meditech, Vehicle Registration database, Physician On-Call software, paging systems, OB systems, alarm systems, Emergency Notification System and multiple camera systems.
• Assures that emergency procedures are followed with the appropriate notifications.
• Continuously monitors the Security and Maintenance radio channels, alarm panels, surveillance cameras, and electronic security systems.
• Answers, evaluates and prioritizes incoming calls on administrative lines from patients, family members, general public, administrative staff and other entities seeking assistance. Utilizes a computer-aided system, telephones, numerous computer databases, and maps to communicate effectively with various callers.
• Communicates professionally with organizational employees, law enforcement, fire, Health and Human Service, other community service providers and the general public to obtain and disseminate information.
• Identifies areas of concern and makes strategic recommendations for improvements to the Communication Center Supervisor.
• Assures compliance for entry and modification of On Call schedules for associated departments and clinics. Requests monthly schedules from departments and clinics when needed and assures that all schedules are entered in the designated system accurately and timely.
• Maintains regular and consistent attendance at work as scheduled by department leadership.

Shift

Variable (United States of America) Schedule: Logan Health operates 24 hours per day, seven days per week. Must be willing to work varied shifts, weekends, and holidays as needed to keep the department staffed appropriately. Rotation of on call availability with other staff may be required.

PRN positions

PRN positions (also referred to as Casual, As Needed, or Per Diem) at Logan Health offer flexibility and are designed to provide coverage during busy periods, employee absences, and vacations, making them an excellent opportunity to support the team as needed. PRN employees can participate in a matching 401(k) plan and have access to the Employee Assistance Program. Additionally, they may qualify for hourly differential pay for certain shifts or hours, offering extra compensation based on department-specific scheduling needs. Pay rates and scheduling practices may vary by department.

Notice of Pre-Employment Screening Requirements

Notice of Pre-Employment Screening Requirements If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes: Criminal background check Reference checks Drug Screening Health and Immunizations Screening Physical Demand Review/Screening Equal Opportunity Employer Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources. At Logan Health, our work is driven by our mission, vision, and values: Our Mission Quality, compassionate care for all. Our Vision Reimagine health care through connection, service, and innovation. Our Core Values Be Kind – We foster compassion and positivity in our work environment. Work Together – Collaboration leads to innovation, efficiency, and improved communication. Trust and Be Trusted – We build trust by acting with authenticity, empathy, and good intent. Strive for Excellence – We continually push ourselves to improve, innovate, and deliver high-quality care and services.