Security Dispatcher

North Memorial Medical Center; Robbinsdale (MN); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health insurance

401k Retirement Match

Paid Time Off

Tuition Reimbursement

Fitness Center Access

Job summary

North Memorial Health is seeking a Security Dispatcher to join the Safety and Security Department at the Robbinsdale campus. You will answer calls for service, deploy security resources, and monitor systems using CAD to ensure rapid, effective responses.

The role requires the ability to multitask, work well under pressure, and communicate clearly with hospital staff and public agencies. On-site work with potential shift variations offers a dynamic environment.

Qualifications

• Dispatcher experience in EMS, police, fire, or security centers.
• Strong multi-line phone handling and triage skills.
• Ability to multitask and stay composed under pressure.
• Excellent communication with hospital staff and public agencies.

Responsibilities

• Answer calls for service and deploy security resources.
• Record and monitor security resources using CAD.
• Monitor safety systems and coordinate with teams.
• Work collaboratively in a fast-paced hospital environment.

Skills

Dispatcher experience

Customer service

Multi-line phone handling

Problem solving

Ability to work under pressure

Team collaboration

Typing 25 wpm

Basic computer skills

Education

High school diploma or GED

Post-secondary education preferred

Tools

CAD software

Job description

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full‑time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Security Dispatcher in the Safety and Security Department answers calls for service, deploys security resources in an effective and efficient manner, utilizes Computer Aided Dispatch (CAD) to record and monitor security resources, and monitors all safety and security systems.

Requirements

Education

• High school graduate or equivalent (GED).
• Post-secondary education preferred.

Experience

• 1 year experience as a Dispatcher in an EMS, Air Medical, Police, Fire, or Security Communications Center
• 2+ years of experience working in a medical setting with emphasis on incoming multi-line phones and triaging of calls
• 2+ years of experience working customer service with emphasis on multi-line phones and triaging of calls
• Requires the ability to multi-task, problem solve, make effective decisions under pressure, work independently and in a team atmosphere.
• Requires the ability to work effectively with other hospital staff, public service agencies, peers, co-workers and the general public.
• Requires the ability to type 25 wpm.
• Basic computer skills with ability to enter data on security activity in a timely and efficient manner.

Licensure/Certification

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: 113 Service Workers

Hourspertwoweekpayperiod: 40

Shift: Day/Evening/Night Variable

Call Requirement: None

Remote or On-site:On-site

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:113 Service Workers 20 ($22.98 - $30.68), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: [e-mail]. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: [e-mail].

INSPECTION OF AAP
North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Aff… Policy

North Memorial Health

Be challenged. Be empowered. Be accountable. Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.