Public Safety Dispatcher

Parkview Health; Fort Wayne (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Parkview Health in Fort Wayne, Indiana seeks a Dispatch Specialist responsible for rapid system-wide response to critical code activations, 911 calls, safety alerts, and dispatch coordination across internal and external agencies using CAD and radio equipment.

The role monitors alarms, maintains communication with officers, and ensures safe environments of care by following procedures, documenting events, and complying with applicable laws and certifications.

Qualifications

• High School Diploma or GED required; AA/AS preferred.
• Must obtain IDACS/NCIC Operator certification within 3 months of hire.
• Must obtain Incite certification within 3 months of hire.
• Must obtain FEMA IS-100/IS-200/IS-800 within 6-9 months.
• Driver's License preferred.
• Addendums viewable for certain nurse roles on intranet.

Responsibilities

• Respond to critical code activations, safety alerts, and emergency 911 responses, coordinating dispatch across internal and external agencies using CAD and radio systems.
• Monitor alarms and messages, manage multiple tasks with urgency, and document events.
• Maintain constant contact with officers to ensure safety and coordinate law enforcement activity.
• Communicate clearly with customers and staff and ensure compliance with laws and procedures.

Skills

Communication skills

Multitasking

Geographic knowledge

Education

High School Diploma or GED

AA/AS degree preferred

Job description

Job Summary

Responsible for system-wide rapid response to all critical code activations, safety alerts, incoming emergency 1‑911 responses, non‑emergency calls for dispatch and services utilizing multiple technologies. Supports all computer aided dispatch for coordination of internal response and external to appropriate agencies in response to emergency situations. Responsible to monitor and process critical alarms for fire, ChemPak, gas, temperature, infant protection, panics, intrusion, and access control. Coordinates and maintains emergency dispatch protocol to ensure safe and secure environments of care to include monitoring camera systems, mass communication programs, and overhead paging while operating a multi‑line phone and alerting system. Gathers information and determines appropriate level of priority of the call for service and enters data into the CAD (computer aided dispatch) system. Monitors and operates radio console with radio equipment to dispatch and coordinate the responses of Public Safety and non‑emergency services. Coordinates response to all behavior health alerts/responses at both hospital and clinical care sites to ensure safe environment of care for all patients, visitors, and staff. Is responsible for maintaining constant contact with all officers to ensure safety and the documentation of law enforcement activity. Requests and manages criminal history information from law enforcement agency partners, ensuring the confidentiality of this information and its appropriate dissemination of information outside the scope of FBI requirements. Communicates clearly and effectively under all conditions regarding customers’ needs in a concise and professional manner. Manages multiple tasks at once with detailed attention to urgency, standard procedures, and local and national laws and statutes.

Education

High School Diploma or GED is required. AA/AS degree in a related field is preferred.

Licensure / Certification

• Must be current or eligible to certify as an IDACS/NCIC Operator within 3 months of hire. This includes fingerprinting and criminal background check with no felony convictions. Must obtain certification within 6 months of hire and recertify every 2 years.
• Must be current or eligible to certify as an Incite user. Must obtain certification within 3 months of hire.
• Must be current or eligible to certify in National Incident Management IS-100, IS-200 and IS-800 through FEMA within 6 months of hire. Must obtain certification within 9 months of hire.
• Valid Driver's License preferred.
• Addendums are required for 0153 Nurse Leader, 0249 Registry RN, 0252 Registered Nurse, 0235 Advanced Registered Nurse, and 0236 Expert Registered Nurse. To view addendums, go to the job description page on Parkview’s intranet.

Experience

Preferred 3 years of dispatch experience or 1 year of experience in a high call volume call center position. Additional experience with police, fire, or EMS dispatch is highly desirable. Preferred experience with State, Federal and/or Tribal Laws and local ordinances.

Other Qualifications

• Geographical knowledge of the Parkview service area is preferred.
• Language skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Reasoning Ability: Ability to think quickly and apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to use logic and reasoning to reach conclusions and resolutions to problems. Ability to work under stressful situations.
• Hearing: The candidate shall have normal hearing acuity. A baseline audiometric test will be obtained at the time of the successful candidate's post‑offer physical and yearly thereafter.
• Vision: The candidate shall possess normal color vision and visual functions, including near vision. Each eye must be free of any abnormal condition or disease, which might adversely affect performance of duty and there must be visual acuity in each eye corrected to no less than 20/30. Vision and hearing are required to perform essential job functions.