Commissions Analyst

Total Quality Logistics; Milford (CT); On-site; USD 55,000 - 85,000; Full time

Job summary

Total Quality Logistics is seeking a Commissions Analyst to ensure commission record accuracy, support system enhancements, and answer commission questions for the Sales floor. You will work cross-functionally to identify and resolve commission issues and maintain clean, well-documented records.

The role emphasizes customer service, clear communication, and proactive issue resolution as you interact with Billing, Sales, and Financial Accounting teams to streamline Commission processes.

Qualifications

• Bachelor’s degree preferred.
• Experience in AR, payroll, or payment processing a plus.
• Must be customer service oriented.
• Proficient in Microsoft Suite.
• Exceptional telephone, communication, and interpersonal skills.
• Critical thinking and problem-solving skills with a focus on customer service.

Responsibilities

• Analyze commission records for accuracy and process corrections as needed.
• Streamline routine analysis and reports for commissions.
• Evaluate commission guidelines periodically and suggest improvement opportunities.
• Maintain accurate periodic records of commissions and continuously improve spreadsheets and reporting as assigned.
• Develop knowledge of other business areas (Billing, Sales, Financial Accounting, etc.) as they relate to commissions to recognize connections and work effectively with other groups.
• Be proactive about potential issues by addressing them early with management.
• Provide outstanding customer service to sales floor as well as other customers.
• Explain complex commission calculations in a way others can easily comprehend.

Skills

Microsoft Suite

Customer service

Communication skills

Problem-solving

Education

Bachelor’s degree preferred

Job description

About the role:

As a Commissions Analyst for TQL, you will ensure commission record accuracy, recommend system developments, and provide customer service to the Sales floor regarding commission inquiries. Additionally, the Analyst will work cross functionally to identify, prevent, and resolve commission related issues.

What you’ll be doing:

• Analyze commission records for accuracy and process corrections as needed
• Streamline routine analysis and reports for commissions
• Evaluate commission guidelines periodically and suggest improvement opportunities
• Maintain accurate periodic records of commissions and continuously improve spreadsheets and reporting as assigned
• Develop knowledge of other business areas (Billing, Sales, Financial Accounting, etc.) as they relate to commissions to recognize connections and work effectively with other groups
• Be proactive about potential issues by addressing them early with management
• Provide outstanding customer service to sales floor as well as other customers
• Explain complex commission calculations in a way others can easily comprehend

What you need:

• Bachelor’s degree preferred
• Experience in AR, payroll, or payment processing a plus
• Must be customer service oriented
• Proficient in Microsoft Suite
• Exceptional telephone, communication, and interpersonal skills
• Critical thinking and problem-solving skills with a focus on customer service

Where you'll be: 1701 Edison Dr, Milford, OH 45150

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.