Commercial Underwriting Assistant - Policy & Client Service

Acrisure; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with employer match

Paid time off

Job summary

Acrisure is seeking a Commercial Underwriting Assistant to provide administrative and operational support to the underwriting team, processing policy transactions and maintaining documentation. The role engages with underwriters, carriers, and agents to ensure timely, accurate servicing while upholding carrier guidelines and agency procedures.

The position emphasizes on-site collaboration, high organization, and customer service excellence in a fast-paced environment.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in insurance, customer service, administrative support, or underwriting support preferred.
• Strong communication and time management skills with accuracy and attention to detail.

Responsibilities

• Prepare and process quotes, endorsements, policy changes, cancellations, and servicing transactions.
• Respond to agent, broker, and client inquiries with professional service.
• Review and process submissions per carrier guidelines and agency procedures.
• Assist with binding documentation and policy issuance.
• Maintain accurate underwriting files and policy records in agency systems.
• Coordinate collection and filing of policy documents to ensure compliance.
• Follow up to obtain missing information and resolve discrepancies.
• Collaborate with underwriters and partners to support efficient policy processing.
• Prioritize workloads to meet productivity and service standards.

Skills

Microsoft Office Suite

Written communication

Time management

Organizational skills

Multi-priority handling

Analytical thinking

Team player

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Office

Job description

Acrisure is seeking a Commercial Underwriting Assistant to provide administrative and operational support to the underwriting team, processing policy transactions and maintaining documentation. The role engages with underwriters, carriers, and agents to ensure timely, accurate servicing while upholding carrier guidelines and agency procedures.

The position emphasizes on-site collaboration, high organization, and customer service excellence in a fast-paced environment.