Commercial Support Specialist (CSS)-Onboarding Specialist

Bank of America; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking financial institution committed to making lives better through every connection. This role focuses on performing crucial KYC and customer due diligence activities for commercial clients. You'll engage with clients and partners to ensure compliance with anti-money laundering regulations while enhancing your skills in a supportive environment. If you have a passion for problem-solving and a strong understanding of financial processes, this is your chance to thrive in a dynamic workplace that values diversity and inclusion. Make a significant impact while building your career with us.

Benefits

Industry-leading benefits

Paid time off

Discretionary incentive plan

Support for employee wellness

Qualifications

• Experience with KYC/AML due diligence process and risk escalation.
• Strong client-facing and problem-solving skills required.
• Proficiency in Microsoft programs and advanced Excel skills.

Responsibilities

• Execute AML/KYC onboarding processes while identifying operational gaps.
• Educate clients on the onboarding process and required deliverables.
• Support Customer Due Diligence processes ensuring compliance.

Skills

KYC/AML due diligence

Client-facing experience

Problem solving

Strategic thinking

Business acumen

Organizational skills

Communication skills

Attention to Detail

Project Management

Decision Making

Education

High School Diploma / GED

Bachelor’s degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SharePoint

Tableau

IDS

IMPACS

CAPS

APX

Navigator

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for performing Know Your Customer (KYC) and customer due diligence activities for commercial client onboarding and account opening procedures. Key responsibilities include ensuring timely completion and accuracy of policy and regulatory requirements related to Anti-Money Laundering (AML), money services businesses, other high-risk indicators or industries, and related KYC activities and engaging with clients and internal partners on timing and required deliverables to complete the onboarding and account opening process.

Responsibilities:

• Demonstrates ownership and accountability on executing the AML/KYC onboarding processes and procedures while identifying potential operational and control gaps and the implementation of Treasury account openings.
• Educates and raise awareness to clients and internal partners on the AML/KYC onboarding and account opening process
• Proactively engages in client conversations to educate client contact on timing, required deliverables to complete onboarding process
• Supports Customer Due Diligence processes, ensuring timely completion and accuracy of policy and regulatory requirements related to Anti-Money Laundering (AML), money services businesses, other high-risk indicators or industries, and related KYC activities

Required Skills:

• Experience with KYC/AML due diligence process including appropriate identification and escalation of risks
• Experience with TreasuryProduct and Solutions
• Client-facing experience and proven problem solving skills
• Strong aptitude for strategic and critical thinking with the ability to connect analytical work to the client needs and strategic objectives; client focused
• Strong business and financial acumen; familiarity with Global Commercial Banking
• Proven organizational skills and ability to execute tasks and projects independently
• Efficiently able to meet deadlines while balancing competing demands of multiple internal partners
• Must demonstrate strong interpersonal, collaboration and communication skills
• Proficiency with Microsoft programs including Word, Excel, PowerPoint, SharePoint , and Outlook; advanced Excel skills a plus and Tableau reporting knowledge

Desired Skills:

• CAMs Certified
• Bachelor’s degree preferred
• Project management/process coordination experience
• IDS, IMPACS, CAPS, APX, Navigator, ECF, BOSS/FAST, Document Direct
• Ability to interpret bank standard legal documentation
• Strong Treasury Product and DDA/TM platform knowledge ideal

Skills:

• Account Management
• Attention to Detail
• Problem Solving
• Process Effectiveness
• Project Management
• Customer and Client Focus
• Decision Making
• Due Diligence
• Prioritization
• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - CA - Newport Beach - 520 Newport Center Dr - Newport Beach 520 Ncd (CA6814), US - CA - Sacramento - 555 Capitol Mall - SACRAMENTO MAIN OFFICE (CA3117), US - CA - San Francisco - 555 California St - Bofa Center - 555 California (CA5705), US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100) Pay and benefits information Pay range $33.65 - $52.88 hourly pay, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.