Commercial Solutions Engineer - Austin / Housto... Solution Engineering and Technical Support · Austin, Houston · Fully Remote

Neat; Austin, Houston (TX, TX); Hybrid; USD 100,000 - 170,000; Full time

Job summary

Neat is seeking a Commercial Solutions Engineer in Austin to serve as a technical advisor and product expert for the sales and partner ecosystem. You will lead product demonstrations, PoCs, and workshops, translating complex tech into business value while aligning with sales strategy and customer needs.

You will gather feedback for Product/Engineering, communicate roadmaps, and enable sales through training and technical coaching, webinars, and events.

Qualifications

• Strong professional experience in videoconferencing and commercial AV technologies.
• Broad knowledge of unified communications and collaboration ecosystems (web conferencing, IP telephony, platform integrations).
• Exceptional communication and presentation skills.
• Ability to translate technical concepts into business value.
• Customer-facing experience with enterprise and/or channel partners.
• Collaborative mindset to thrive in a fast-growing, global environment.

Responsibilities

• Sales Collaboration & Technical Leadership — support opportunities from discovery to close; lead demos, workshops, PoCs; align with AEs on strategy; explain Neat’s value proposition and roadmap; remove technical barriers in buying process.
• Product & Engineering Ambassador — gather and translate feedback; inform Product and Engineering with real-world use cases; communicate roadmap and future capabilities; represent Neat’s innovation strategy in executive conversations.
• Product Evangelism & Enablement — deliver impactful product demos showing simplicity and design; train Sales teams; support webinars and events; announce new releases internally and externally; boost technical storytelling across the org.

Job description

Location

In order of preference:

1. Austin, TX, US
2. Houston, TX, US

The Opportunity

At Neat, the Commercial Solutions Engineer (SE) is the trusted technical advisor and product expert supporting our sales teams and partner ecosystem. This role sits at the intersection of technology, strategy, and customer engagement—ensuring prospects and partners fully understand the value, innovation, and long-term vision behind Neat’s portfolio.

A Solutions Engineer focuses on three core areas:

Sales Collaboration & Technical Leadership

Solutions Engineers partner closely with Sales and Channel teams to drive successful customer outcomes. You will:

• Support customer opportunities from technical discovery through evaluation and close.
• Lead product demonstrations, workshops, and proof-of-concept engagements.
• Align with Account Executives on technical strategy and competitive positioning.
• Ensure customers clearly understand Neat’s value proposition, design philosophy, and roadmap.
• Remove technical barriers and instill confidence throughout the buying process.

Product & Engineering Ambassador

You will:

• Gather, evaluate, and prioritize customer and partner feedback.
• Translate real-world use cases into actionable insights for Product and Engineering.
• Communicate roadmap vision and future‑state capabilities clearly and credibly.
• Represent Neat’s innovation strategy in executive and technical conversations.

Product Evangelism & Enablement:

You will:

• Deliver impactful product demos that showcase simplicity, intelligence, and design excellence.
• Enable Sales teams through training and technical coaching.
• Support webinars, events, and marketing initiatives.
• Communicate new product releases and feature updates internally and externally.
• Elevate technical storytelling across the organization.

What We’re Looking For

• Strong professional experience in videoconferencing and commercial AV technologies.
• Broader knowledge of unified communications and collaboration ecosystems (web conferencing, IP telephony, platform integrations).
• Exceptional communication and presentation skills.
• Ability to translate technical concepts into business value.
• Customer‑facing experience with enterprise and/or channel partners.
• A collaborative mindset with the ability to thrive in a fast‑growing, global environment.

Why Join Neat?

At Neat, you’ll be part of a passionate team shaping the future of video collaboration. You’ll have the unique opportunity to represent our brand directly to global audiences and play a key role in how customers experience Neat.

We’re looking for passionate people who work hard and are focused yet like to have fun. The independent thinkers who thrive in a top‑notch team of diverse talents. You’ll be contributing to a positive force for progress as the world moves to a new way of working. The workplace is changing, and you can be a part of shaping that future.

Our Company

Neat brings people together with beautifully simple, versatile video devices and experiences. By minimizing the physical and virtual divide, we enable everyone to feel more connected, present and understood, however they prefer to work. We aim to make our technologies so intuitive that terms like "in-office" and "remote" will seem obsolete in five years. Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Microsoft Teams, Zoom, Google Meet, and a range of compelling business apps.

We are an ambitious, accountable, collaborative, responsible, and growing team that fosters an environment where creativity and ingenuity can flourish. We strive to bring out the best in our Neaters and make amazing products and experiences. We are based in Oslo with Neaters working all over the world.