Commercial Services Specialist II

Cox Automotive Inc.; Euless (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading automotive services company as a Commercial Account Support Specialist, where you'll play a crucial role in managing key client accounts and ensuring a seamless auction experience. Leveraging your administrative and communication skills, you'll support clients, analyze market trends, and help facilitate vehicle sales processes. This dynamic position requires multitasking in a fast-paced environment, with a commitment to outstanding customer service.

Qualifications

• High School Diploma/GED and 3-5 years’ experience in a related field.
• Prior clerical or administrative experience required.
• Proficiency in Microsoft Excel is mandatory.

Responsibilities

• Provide support to commercial account holders and analyze reports.
• Coordination with representatives for account-specific procedures.
• Monitor vehicle sales processes and liaise between clients and auction departments.

Skills

Customer Service

Analytical Skills

Communication

Multitasking

Problem Solving

Education

High School Diploma/GED

Tools

Microsoft Excel

Job description

What You'll Do:

• Provide comprehensive support to numerous commercial account holders.
• Proactively identifying enhancement opportunities.
• Running and analyzing reports for trends and compliance.
• This critical role, tailored to high-revenue locations, underscores the importance of accountability and excellence due to the significant financial implications of managing key, highly complex client accounts.
• Offer comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues.
• In coordination with national account representative, follow account-specific procedures to prepare and audit sale vehicle run process including run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post sale), reporting, invoicing, etc.
• Accountable to monitor vehicle sales processes, communication with stakeholders and accuracy to ensure an overall positive client experience for the client.
• Develop positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery.
• Examine vehicles within the sales lineup, utilizing different programs to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements.
• Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues.
• Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS – NAAA guidelines for miles and age), Branded Title, Manufacturer’s Buyback, etc.
• Ensure file jackets for client audits include proper documentation and invoicing.
• Serve as a liaison between clients and all auction departments.
• Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections.
• Demonstrate effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars.
• Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim.
• Ability to work in a fast-paced environment, receptive to change and able to multitask. Commitment to providing excellent customer service required.
• Handling redemption appointments daily (Excluding Sale Day) at auction location.

Requirements:

• High School Diploma/GED and 3 years’ experience in a related field or 5 years’ experience in a related field required.

• Prior clerical or administrative experience required.

• Proficiency in Microsoft Excel required.

• Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).

• Ability to sit or stand for prolonged periods of time.

Preferred:

• 1 - 3 years of clerical or administrative experience in the automotive industry preferred.