Commercial Services Specialist II (Manheim)

Cox Automotive Inc.; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a dynamic team as a Commercial Services Specialist II, where your administrative skills will shine in managing client accounts and inventory. This role emphasizes proactive communication, problem-solving, and teamwork, all while ensuring exceptional customer service. You'll be at the forefront of enhancing client relationships and streamlining processes in a fast-paced environment. If you're looking to make a significant impact in a vital role within the automotive industry, this opportunity is perfect for you. Embrace the challenge and help drive success for both clients and the organization!

Qualifications

• 3-5 years of experience in a related field required.
• Prior clerical or administrative experience is essential.

Responsibilities

• Provide support to account holders and manage vehicle sales processes.
• Analyze reports for trends and ensure a positive client experience.

Skills

Problem Solving

Auditing

Multi-tasking

Prioritization

Customer Service

Education

High School Diploma/GED

Tools

Microsoft Excel

Office Equipment

Job description

The Commercial Services Specialist II is an administrative position managing inventory for Commercial clients. This includes extensive verbal and email communication with both internally between departments and externally with clients. Problem solving, auditing, multi-tasking, and prioritization skills are needed to manage accounts efficiently. Teamwork and a positive attitude are a must for this position.

What You'll Do:

• Provide comprehensive support to numerous account holders.

• Proactively identifying enhancement opportunities.

• Running and analyzing reports for trends and compliance.

• This critical role, tailored to high-revenue locations, underscores the importance of accountability and excellence due to the significant financial implications of managing key, highly complex client accounts.

• Offer comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues.

• In coordination with national account representative, follow account-specific procedures to prepare and audit sale vehicle run process including run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post-sale), reporting, invoicing, etc.

• Accountable to monitor vehicle sales processes, communication with stakeholders and accuracy to ensure an overall positive client experience for the client.

• Develop positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery.

• Examine vehicles within the sales lineup, utilizing different programs to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements.

• Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues.

• Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS – NAAA guidelines for miles and age), Branded Title, Manufacturer’s Buyback, etc.

• Ensure file jackets for client audits include proper documentation and invoicing.

• Serve as a liaison between clients and all auction departments.

• Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections.

• Demonstrate effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars.

• Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim.

• Ability to work in a fast-paced environment, receptive to change and able to multitask.

• Commitment to providing excellent customer service required.

Requirements:

• High School Diploma/GED and 3 years’ experience in a related field or 5 years’ experience in a related field required.

• Prior clerical or administrative experience required.

• Proficiency in Microsoft Excel required.

• Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).

• Ability to sit or stand for prolonged periods of time.

Preferred:

• 1 - 3 years of clerical or administrative experience in the automotive industry preferred.