Commercial Services Operations Lead

Metro Credit Union; Chelsea (MA); On-site; USD 84,000 - 114,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Metro Credit Union in Massachusetts seeks a leader to own Commercial Services operations, guiding loans from approval through closing, booking, and servicing. You will drive day-to-day operations, build consistent workflows, improve accuracy, and strengthen controls while scaling commercial lending for members and partners.

You will partner with relationship managers, Credit, and Lending leadership to move transactions forward, reduce delays, and elevate service quality using LoanVantage and

Qualifications

• Strong commercial lending operations experience across loan documentation, closing, booking, and servicing.

Responsibilities

• Lead commercial loan operational activities while balancing transaction deadlines, member needs, internal service expectations, and operational risk.
• Identify bottlenecks and inefficient practices, then turn them into practical process improvements.
• Partner closely with relationship managers, Credit, Commercial Lending leadership, and other business partners to move transactions forward and resolve issues.
• Help establish clear operating standards around accuracy, turnaround times, communication, and follow-through.
• Strengthen procedures, reporting, controls, and performance measures that create greater visibility and consistency.
• Share knowledge and support cross-training to build consistency and capability across Commercial Services.
• Apply sound judgment to complex commercial transactions involving varied documentation, collateral structures, multiple parties, and time-sensitive requirements.

Skills

Commercial lending operations

Commercial loan structures

Operational problem-solving

Prioritization & deadline management

Communication & relationship mgmt

Growth mindset

Tools

LoanVantage

Job description

Metro Credit Union in Massachusetts seeks a leader to own Commercial Services operations, guiding loans from approval through closing, booking, and servicing. You will drive day-to-day operations, build consistent workflows, improve accuracy, and strengthen controls while scaling commercial lending for members and partners.

You will partner with relationship managers, Credit, and Lending leadership to move transactions forward, reduce delays, and elevate service quality using LoanVantage and