Commercial Service Manager

Gentry Service Group; Royal Pines (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Performance bonuses

Competitive salary

40-hour work week

Job summary

Gentry Service Group in the Asheville area is seeking an experienced Commercial Service Manager to own the full commercial service department and lead a team to deliver outstanding results.

You will drive revenue, manage staffing, training, and fleet operations, and build profitable service processes while maintaining high standards of quality and customer satisfaction.

Qualifications

• 5+ years of leadership in HVAC service management.
• Proven track record of achieving revenue and profitability goals.
• Ability to inspire, coach, and hold a team accountable.
• Detail-oriented with strong organizational skills.
• Experience managing inventory, service agreements, and fleet operations.
• Proficient with MS Office and dispatch software.

Responsibilities

• Lead the entire commercial service department, including dispatching, technician performance, and daily operations.
• Drive revenue growth and achieve targeted gross profit through effective leadership and accountability.
• Oversee staffing, training, and development of HVAC field technicians - including hiring, performance reviews, and coaching.
• Manage service agreements, warranty claims, inventory, and van fleet operations.
• Build and submit accurate repair quotes quickly.
• Review daily tickets, reports, and technician productivity - providing constructive feedback to improve performance.
• Handle customer relations and resolve any field or customer issues.
• Collaborate with other managers to support warranty and installation needs.
• Ensure the department runs efficiently, profitably, and continues to grow.

Skills

Leadership in HVAC service management

Communication skills

Sales and customer service

Organizational and follow-through

Team coaching and accountability

Inventory, service agreements, fleet

Tools

MS Office

Service/dispatch software

Job description

Swannanoa, NC (Asheville area)

Are you an experienced HVAC service leader ready to take full ownership of a commercial service department and drive both team success and business growth?

Gentry Service Group

Gentry Service Group has been a trusted name in heating and air conditioning since 1963. We're a customer-focused company that takes pride in providing exceptional service to Asheville and the surrounding areas. We're looking for a strong, hands‑on Commercial Service Manager who wants to lead a team, deliver outstanding results, and build a profitable, high-performing service department.

What We Offer

• Competitive Salary: $70,000 - $90,000 annually, based on experience


• Performance Bonuses tied to department profitability and growth


• Full-time schedule: Monday - Friday (40 hours/week)


• Opportunity to lead and shape the commercial service operations


• A supportive environment with a company that values quality, integrity, and long-term success

What You'll Do

• Lead the entire commercial service department, including dispatching, technician performance, and daily operations


• Drive revenue growth and achieve targeted gross profit through effective leadership and accountability


• Oversee staffing, training, and development of HVAC field technicians - including hiring, performance reviews, and coaching


• Manage service agreements, warranty claims, inventory, and van fleet operations


• Build and submit accurate repair quotes quickly


• Review daily tickets, reports, and technician productivity - providing constructive feedback to improve performance


• Handle customer relations and resolve any field or customer issues


• Collaborate with other managers to support warranty and installation needs


• Ensure the department runs efficiently, profitably, and continues to grow

What We're Looking For

• 5+ years of proven leadership experience in HVAC service management


• Strong track record of hitting revenue and profitability goals


• Ability to inspire, coach, and hold a team accountable while building pride in workmanship


• Detail-oriented with excellent organizational and follow-through skills


• Experience managing inventory, service agreements, and fleet operations


• Basic computer skills (MS Office and service/dispatch software)


• Valid driver's license with a clean, insurable driving record


• Highly motivated self-starter who thrives on challenges and multi-tasking


• Excellent communication, sales, and customer service skills

This is more than just a management job - it's a chance to take ownership of a key department, develop a strong team, and directly influence the success and growth of the company.