Commercial Service Account Manager - Northern VA

Carrier Global Corporation; Ashburn (VA); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Commercial Service Account Manager to drive HVAC service sales and enhance customer relationships. This role emphasizes building trust and understanding client needs while promoting innovative solutions. Ideal candidates will excel in a fast-paced environment, demonstrating strong negotiation skills and the ability to manage multiple projects. Join a forward-thinking company that values diversity and is committed to sustainability, and make a significant impact on customer satisfaction and operational efficiency.

Benefits

Health Insurance

Retirement Plan

Flexible Working Hours

Professional Development Opportunities

Paid Time Off

Employee Discounts

Wellness Programs

Qualifications

• 2+ years of HVAC sales experience required.
• Strong sales/negotiation skills and effective communication abilities.
• Ability to work in a dynamic team-oriented environment.

Responsibilities

• Sell Carrier HVAC Service products and solutions.
• Develop and maintain customer relationships and opportunities.
• Utilize CRM to manage customer interactions and pipeline.

Skills

HVAC Sales Experience

Customer Relationship Management

Sales Negotiation Skills

Effective Communication

Time Management

Education

High School Diploma / GED

Bachelor’s Degree

Tools

Microsoft Office Suite

CRM Software

Job description

Country:

United States of America

Location:

CAV03: CCS-Ashburn, VA 21750 Red Rum Dr, Ashburn, VA, 20147 USA

Commercial Service Account Manager

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visitcorporate.carrier.comor follow Carrier on social media at@Carrier.

About This Role

As the Commercial Service Account Manager, you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively, and pursuing large opportunities that help our customers modernize their equipment.

This role is a great fit if you excel at building relationships, have outstanding customer service skills, and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.

Key Responsibilities:

• Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
• Create and maintain Sales Territory and Account plans where necessary
• Present at customer seminars to develop new and existing customer relationships and opportunities
• Promote Carrier value proposition linking customer objectives to Carrier solutions
• Utilize CRM to manage customer interactions, activities, and opportunity pipeline
• Experienced seller in attracting new customers as well as building share value with existing customers
• Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers
• Ability to seek out or respond to repair opportunities
• Establishing and building credibility with knowledge of Carrier products/solutions
• Strong ability to develop and sustain customer relationships
• Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs

• Ability to detect the Customer’s buying stage and adjust selling accordingly
• Effective presentation and communication skills
• Prioritize on best opportunities
• Responding to the customer requirements in a timely manner
• Gaining the booking/order in a timely manner
• Ability to consistently achieve sales metrics and Annual Targets
• To effectively negotiate service agreement renewals when required

Required Qualifications:

• 2+ years of HVAC sales experience
• High School Diploma / GED required.
• Must be able lift/carry 20 pounds, climb ladders/stairs, be comfortable working on roofs/platforms
• Must be able to pass an MVR.

Preferred Qualifications:

• 2+ years’ experience with HVAC Service and Commercial Sales
• Bachelor’s degree.
• Extremely comfortable operating in a technical environment utilizing Microsoft based computer software
• Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills
• Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers
• Ability to sell directly to end user customer
• Previous experience in selling service agreements
• Demonstrates ability to introduce others to cross sell and upsell within their base of customers

• Ability to work in a highly team-oriented and dynamic environment
• Demonstrated ability to introduce others to cross sell and upsell within their base of customers
• Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages
• Self-motivated and able to manage many simultaneous projects and responsibilities

#LI-Hybrid

RSRCAR

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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