Sr. UMR Strategic Account Executive - Remote DC, Maryland or Northern VA

UnitedHealth Group; Washington (District of Columbia); Remote; Confidential; Full time

Job summary

An established industry player is seeking a Sr UMR Strategic Account Executive to enhance customer relationships and drive growth. In this pivotal role, you will develop strategic plans to retain and renew accounts while providing consultative support to ensure customer satisfaction. Your expertise in healthcare sales and account management will be crucial in navigating complex situations and fostering strong partnerships. This innovative firm offers a flexible work environment, allowing you to work remotely while tackling challenging projects. If you are passionate about making a difference in healthcare, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Qualifications

• 5+ years of healthcare sales/account management experience.
• State health insurance license required upon hire.

Responsibilities

• Create strategic retention and growth plans for customer accounts.
• Cultivate and maintain relationships with brokers and customers.

Skills

Healthcare Sales

Account Management

Communication Skills

Interpersonal Skills

Time Management

Presentation Skills

Education

State health insurance license

Life insurance license

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Sr UMR Strategic Account Executive, you'll create the strategic retention and growth plan for customers with the goal of serving and renewing accounts. You'll merge your business savvy and relationship skills to become an extension of the customer's business.

Position in this function is responsible for the development and maintenance of business relationships of assigned customers. Serves in a consultative capacity to ensure customer satisfaction, retention, contract renewal, revenue maintenance, and adding additional lines of business. Provides consultative input in the design of a customer's benefit plan(s) and health and welfare strategy through the relationships established with customers and brokers.

If you reside in DC, Maryland, or Northern Virginia, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Create a strategic retention and growth plan with the goal of serving and renewing accounts
• Seek out opportunities to recommend or modify new products and services to increase lines of business, including UHC specialty, OptumRx pharmacy, and UHC stop loss
• Perform utilization reviews on a quarterly or annual basis to determine trends and offer solutions based on needs identified
• Cultivate and maintain relationships with brokers and customers through proactive outreach, thorough communication, and diligent follow-up
• Provide sales support by preparing for and participating in finalist meetings with existing customers and new business opportunities
• Facilitate and coordinate communication amongst various internal teams, such as CARE management, pharmacy, reporting, and compliance
• Oversee the implementation process for new customers by managing calls and deliverables
• Provide timely and important updates to Health Plan Leadership as it relates to the assigned book of business
• Communicate and manage escalated issues and see them through to resolution, as appropriate
• Ensure that customer information stored in internal systems and databases is accurate and updated on a timely basis, when applicable
• Participate in or represent account management in special projects
• Maintain a high level of healthcare industry knowledge, as well as each customer’s industry
• Perform other duties, as required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• State health insurance license required upon hire, and life insurance licenses required within 1 month from position start date
• 5+ years of healthcare sales and/or account management experience, with hospital or Federal Employee Health Benefit (FEHB) expertise preferred
• Solid understanding of finance methodologies and strategies (TPA, fully insured, ASO)
• Ability to professionally interact with customers, brokers, and internal UMR team members with little or no assistance, including C-Suite relationships
• Demonstrated superior interpersonal, communication, and presentation skills
• Capacity to handle complex situations, deliver renewals, and increase lines of business on existing clients
• Display effective time management skills and the ability to manage multiple priorities at once
• Ability to be proactive, self-motivated, detail-oriented, creative, and work with minimal supervision
• Solid working ability to use Microsoft Word, Excel, and PowerPoint
• Willingness to travel up to 25%
• Reside in DC, Maryland, or Northern Virginia, but open to East Coast for right candidate; telecommuter acceptable

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for this role is $60,000 to $130,000 annually based on full-time employment. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).