Commercial Sales & Service Lead

AutoZone; Alexandria (VA); On-site; USD 38,000 - 52,000; Full time

Job summary

AutoZone is seeking a Commercial Specialist to support our commercial sales and service operations in a fast-paced environment in Virginia. You will drive WOW!

customer service, assist commercial customers with product selection, manage orders and billing, and coordinate deliveries. This role requires strong communication and organizational skills, with opportunities to lead the department in the manager's absence.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with billing, inventory, and delivery processes.
• Commitment to safety and compliance with company procedures.
• Valid driver’s license and a clean driving record.
• Bilingual communication in English and Spanish is a plus.

Responsibilities

• Assist commercial customers with product selection and order management.
• Maintain accurate billing records and ensure on-time deliveries.
• Conduct account visits to build relationships and ensure service quality.
• Generate new business through outbound calls and in-person outreach.
• Follow cash handling procedures, including deposits and collections.
• Document and inspect all deliveries for accuracy and condition.
• Monitor and report on vehicle maintenance and safety.
• Manage battery consignment inventory and perform weekly stock checks.
• Handle returns and accident procedures according to policy.
• Lead the commercial department in the absence of the Commercial Sales Manager.
• Promote a safe and compliant work environment for all team members.

Skills

Customer service

Multitasking

Billing and delivery

Safety and compliance

Communication in English/Spanish

Job description

AutoZone is seeking a Commercial Specialist to support our commercial sales and service operations in a fast-paced environment in Virginia. You will drive WOW!

customer service, assist commercial customers with product selection, manage orders and billing, and coordinate deliveries. This role requires strong communication and organizational skills, with opportunities to lead the department in the manager's absence.