Commercial Sales & Service Lead

AutoZone, Inc.; Springfield (IL); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental and vision plans

401(k) with company match

AutoZoners Living Well Program

Job summary

AutoZone is hiring a Commercial Specialist to drive WOW! customer service, support commercial sales, and ensure smooth order fulfillment and delivery. This role blends customer service, sales support, and logistics coordination within the commercial department.

You will engage with commercial customers, manage orders, and coordinate deliveries while upholding company procedures and safety standards. This position offers growth opportunities within AutoZone's growing commercial team.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with billing, inventory, and delivery processes.
• Commitment to safety and compliance with company procedures.
• Valid driver’s license and a clean driving record.

Responsibilities

• Assist commercial customers with product selection and order management.
• Maintain accurate billing records and ensure on-time deliveries.
• Conduct account visits to build relationships and ensure service quality.
• Generate new business through outbound calls and in-person outreach.
• Follow cash handling procedures, including deposits and collections.
• Document and inspect all deliveries for accuracy and condition.
• Monitor and report on vehicle maintenance and safety.
• Manage battery consignment inventory and perform weekly stock checks.
• Handle returns and accident procedures according to company policy.
• Lead the commercial department in the absence of the Commercial Sales Manager.
• Promote a safe and compliant work environment for all team members.

Skills

Customer service

Communication

Multitasking

Billing processes

Tools

AutoZone systems

Job description

AutoZone is hiring a Commercial Specialist to drive WOW! customer service, support commercial sales, and ensure smooth order fulfillment and delivery. This role blends customer service, sales support, and logistics coordination within the commercial department.

You will engage with commercial customers, manage orders, and coordinate deliveries while upholding company procedures and safety standards. This position offers growth opportunities within AutoZone's growing commercial team.