Commercial Sales & Client Services Representative

ServiceMaster RRH; Madison (WI); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Car allowance or mileage reimbursement

Paid time off

Comprehensive benefits package

Job summary

ServiceMaster RRH in Madison, WI is seeking a Commercial Sales & Client Services Representative to drive new contracts and manage key accounts. You will prospect, present custom service proposals, and maintain strong relationships with facility managers to ensure retention and growth.

This dual-focused role blends sales energy with client support. The base salary is competitive with commissions, and there is a clear path for advancement within a leading facilities services provider.

Qualifications

• 2+ years in B2B sales with account management or client services.
• Bilingual English/Spanish is a strong plus.
• Strong relationship skills and emotional intelligence.
• Ability to discuss contracts and service scopes with executives.
• Must have valid driver’s license and vehicle.

Responsibilities

• B2B business development: prospect, cold-call, network to win new accounts.
• Client services & account management: be the primary contact for existing clients and address issues.
• Contract retention & upselling: maintain high retention and upsell services.
• Cross-team collaboration: liaison between client and cleaning operations to resolve requests.

Skills

Bilingual English/Spanish

Sales presentations

Account management

Prospecting

Customer communication

Job description

Benefits

• Competitive salary
• Health insurance
• Opportunity for advancement
• Vision insurance

Job Title

Commercial Sales & Client Services Representative

Location

Madison, WI

Job Type

Full-time

Compensation

$45,000 - $50,000 base salary + commissions

About Us

ServiceMaster is a leading commercial cleaning and facility solutions provider. We deliver top-tier janitorial services to offices, medical facilities, schools, and industrial sites. We believe that winning a client is only the first step—retaining them through exceptional service is how we thrive. We are seeking a dynamic professional to bridge the gap between business development and client satisfaction.

Position Overview

This dual-focused role requires a blend of sales drive and relationship management. You will be responsible for hunting and closing new commercial cleaning contracts, while also acting as the primary point of contact for existing accounts. Your goals are to grow our client portfolio, ensure service delivery meets our high standards, and maximize client retention.

Key Responsibilities

• B2B Business Development (50%): Prospect, cold-call, and network to find new commercial accounts. Conduct site walkthroughs, calculate profit margins, and present custom service proposals to close recurring monthly contracts.
• Client Services & Account Management (50%): Serve as the dedicated contact for existing commercial clients. Conduct routine quality‑assurance walkthroughs, gather feedback, and proactively address any service issues.
• Contract Retention & Upselling: Maintain high client retention rates by building strong relationships with facility managers. Identify opportunities to upsell specialty services (e.g., floor waxing, carpet cleaning, window washing).
• Cross-Team Collaboration: Act as the liaison between the client and our cleaning operations team, ensuring client special requests or complaints are quickly resolved by staff on the ground.

Requirements & Qualifications

• Experience: 2+ years of experience blending B2B sales with account management or client services (experience in janitorial, facility management, hospitality, or service industries is highly preferred).
• Language Skills: Bilingual (English / Spanish) is a strong plus to effectively communicate with diverse client stakeholders and bridge communication with on‑site cleaning crews.
• Relationship Skills: High emotional intelligence with a proven track record of de‑escalating client issues and building long‑term loyalty.
• Sales Capabilities: Strong corporate presentation skills and the ability to comfortably talk numbers, contracts, and service scopes with executives.
• Organization: Highly organized with the ability to balance strict sales targets alongside daily client support tasks.
• Mobility: Valid driver’s license and a reliable vehicle for regular client site visits.

What We Offer

• Competitive base salary + commission
• Car allowance or mileage reimbursement program.
• Paid time off and comprehensive corporate benefits package.

Compensation: $45,000.00 - $50,000.00 per year

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world‑class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.