Commercial Roofing Service Manager (Director Level)

Roofing USA; Ladson (SC); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Vehicle allowance

Health, dental, and vision insurance

401(k)

Paid time off and company holidays

Established commercial customers and a

strong pipeline of opportunities

Administrative, financial, sales, and 

technology support

Real autonomy to build and lead your 

Job summary

Roofing USA in Charleston, SC seeks a Commercial Roofing Service Manager (Director Level) to design and build the in-house service organization. You will recruit, train, and lead technicians, own scheduling and quality, and report directly to the owner.

With a $2M service book and expansion plan to $5M, you’ll grow accounts, price repairs, and drive profitability while delivering exceptional service to clients such as the College of Charleston, Greystar, and JLL.

Qualifications

• 5+ years of commercial roofing service experience with leadership of field crews.
• Built or significantly improved a commercial roofing service team and know how to recruit and develop technicians.
• Able to inspect commercial roofs and accurately price repairs across TPO, PVC, EPDM, built-up roofing and coatings.
• Understand labor productivity, job costing, gross margins, and profitability of a service department.
• OSHA 30 certification and a valid driver's license.

Responsibilities

• Recruit, train, and lead the in-house service crews.
• Own scheduling, dispatch, quality control, safety, productivity and customer responsiveness.
• Build lasting relationships with existing commercial clients and help our sales team win new business.
• Diagnose problems and develop profitable repair and maintenance proposals.
• Manage department revenue, gross profit, labor productivity, and customer satisfaction.
• Improve SOPs and scalable processes to support growth.

Skills

Leadership

Team building

Pricing repairs

Customer relationships

OSHA 30

Driver's license

Job description

Commercial Roofing Service Manager (Director Level)

Roofing USA | Charleston, SC

$135K–$150K base plus a bonus tied to the service division's profit. Our $2M commercial service book is already selling through three service salespeople, with customers like the College of Charleston, Greystar and JLL. Now we're building our in-house service crews. You'll design the team and the process and report straight to the owner, not a branch manager.

Wanted: Someone who’s built a commercial roofing service team before.

We've built a $2 million commercial roofing service business. Now we're looking for the person who can turn it into a $5 million operation.

Roofing USA serves commercial customers including the College of Charleston, Ashley Hall, Daniel Island Club, Greystar, and JLL. We have the customers, the systems, and the infrastructure. Our service administrator, controller, and sales team are already in place.

What we need is a proven leader who can build an exceptional in-house service team, run a profitable operation, and take the division to the next level.

This isn't a job where you'll inherit a large team and maintain the status quo. It's an opportunity to build something of your own, backed by an established company with the resources to help you succeed.

What You'll Own

The team. Recruit, train, and lead the technicians and helpers who make up our in-house service crews. Build a team that performs, takes pride in its work, and stays.

The operation. Own scheduling, dispatch, quality control, safety, productivity, and customer responsiveness. Make sure we deliver on our promises.

The customers. Build lasting relationships with our existing commercial clients, expand those accounts, and help our sales team win new ones.

The pricing. Diagnose problems and develop accurate, profitable proposals for commercial roof repairs, maintenance, coatings, and service work.

The business. Own departmental revenue, gross profit, labor productivity, customer satisfaction, and response times. Build a recurring maintenance business that creates long-term customer relationships.

The playbook. Our service SOPs and technology are already in place. Your job is to improve them and build an operation that can scale.

You’ll have the authority to build your team, improve the operation, and make decisions. You'll also have the support of an established company without having to fight for the resources to do your job.

Who We're Looking For

• 5+ years of commercial roofing service experience, including leadership of field crews.
• You’ve built or significantly improved a commercial roofing service team. You know how to find good technicians, develop them, and keep them.
• You can walk a commercial roof, diagnose problems, and accurately price repairs across TPO, PVC, EPDM, built-up roofing, and coating systems.
• You understand labor productivity, job costing, gross margins, and what makes a service department profitable.
• You have strong customer relationships because you tell people the truth, do what you say, and follow through.
• OSHA 30 certification and a valid driver's license.

We're not looking for someone who simply manages work orders. We're looking for someone who knows how to build and lead a business.

What You Get

$135,000–$150,000 base salary, plus a meaningful performance incentive tied to departmental results. We'll go above this range for an exceptional candidate.

• Vehicle allowance, phone, and computer
• Health, dental, and vision insurance
• 401(k)
• Paid time off and company holidays
• Established commercial customers and a strong pipeline of opportunities
• Administrative, financial, sales, and technology support
• Real autonomy to build and lead your department

Most importantly, you'll have the opportunity to build a substantial commercial roofing service business and be rewarded for its success.

Our Hiring Process

This is a selective search. We'll talk with a lot of people and hire one.

Expect several conversations, a practical exercise based on real commercial roofing service work, and reference checks.

We move quickly, communicate directly, and will tell you where you stand throughout the process.

We're looking for someone who wants to build something lasting, has the experience to do it, and expects to be rewarded for the results.

Roofing USA is a veteran-owned company and an equal opportunity employer. Veterans are encouraged to apply.