Roofing Service Manager

Tiello; South Carolina; On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Competitive salary based on experience

Performance-based bonus opportunities

Medical, dental, and vision insurance

401(k) with employer match

Paid holidays and PTO

Company vehicle or vehicle allowance

Cell phone and laptop provided

Career growth and development

Ongoing training

Stable pipeline of service work

Supportive team-oriented environment

Job summary

Tiello in Charleston, SC is seeking a Roofing Service Manager to lead the day-to-day operations of the commercial roofing service department, oversee service crews, coordinate repairs, and ensure safety and quality across projects.

The ideal candidate has 3+ years in commercial roofing with proven leadership, strong communication, and the ability to manage multiple service projects. Local travel and a valid driver’s license are required; competitive salary and benefits accompany the role.

Qualifications

• 3+ years in commercial roofing service, repairs or project management.
• Previous leadership experience managing roofing service crews or operations.
• Strong knowledge of commercial roofing systems (TPO, PVC, EPDM, BUR, metal).
• Experience coordinating multiple service projects in a fast-paced setting.
• Knowledge of roof inspections, leak detection, preventive maintenance and repairs.
• Ability to read blueprints and roof plans.
• Excellent leadership, communication, and organizational skills; customer-focused.
• Proficiency with MS Office and CRM or service-management software.
• Valid driver’s license and ability to travel locally between sites.

Responsibilities

• Manage the daily operations of the commercial roofing service department.
• Schedule and coordinate service technicians, subcontractors, equipment, and materials.
• Oversee roof repair, leak investigation, preventive maintenance, and emergency projects.
• Serve as the primary customer contact, ensuring clear communication throughout.
• Review service requests and prioritize work by urgency and needs.
• Coordinate with estimating, project management, and operations teams for seamless execution.
• Monitor schedules, labor productivity, material usage, and profitability.
• Conduct site visits to assess progress, quality, and safety compliance.
• Ensure work complies with OSHA and safety policies.
• Train and mentor field personnel and promote a positive team culture.
• Develop relationships with building owners, managers, and general contractors.
• Identify opportunities for additional repairs and service agreements.
• Maintain service documentation, work orders, and customer records.
• Resolve customer concerns quickly and professionally.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Customer service

Reading blueprints

Proactive issue resolution

Tools

CRM software

Microsoft Office

Job description

Job Title: Roofing Service Manager

Location: Charleston, SC

Salary: $85,000–$105,000/year (Based on Experience)

Position Overview

We are seeking an experienced Roofing Service Manager to lead and oversee the day-to-day operations of our commercial roofing service department. This role is responsible for managing service crews, coordinating repair and maintenance projects, ensuring exceptional customer service, and driving operational efficiency while maintaining the highest standards of safety and quality.

The ideal candidate has a strong background in commercial roofing service, excellent leadership skills, and the ability to successfully manage multiple service projects simultaneously. This individual will serve as the primary point of contact for customers throughout the service process while supporting the continued growth of the service division.

Key Responsibilities

• Manage the daily operations of the commercial roofing service department.
• Schedule and coordinate service technicians, subcontractors, equipment, and materials.
• Oversee commercial roof repair, leak investigation, preventive maintenance, and emergency service projects.
• Serve as the primary point of contact for customers, ensuring exceptional communication throughout each project.
• Review incoming service requests and prioritize work based on urgency and customer needs.
• Coordinate with estimating, project management, and operations teams to ensure seamless project execution.
• Monitor project schedules, labor productivity, material usage, and job profitability.
• Conduct site visits to evaluate project progress, quality, and safety compliance.
• Ensure all work complies with OSHA regulations, company safety policies, and industry standards.
• Train, mentor, and support field personnel while promoting a positive team culture.
• Develop long-term relationships with building owners, property managers, facility managers, and general contractors.
• Identify opportunities for additional repairs, maintenance agreements, and reroofing projects.
• Maintain accurate service documentation, work orders, reports, and customer records.
• Assist in resolving customer concerns quickly and professionally.

Requirements

• 3+ years of experience in commercial roofing, including service, repairs, maintenance, or project management.
• Previous leadership experience managing roofing service crews or service operations.
• Strong understanding of commercial roofing systems, including TPO, PVC, EPDM, Modified Bitumen, Built-Up Roofing (BUR), metal roofing, and roof coatings.
• Experience coordinating multiple service projects in a fast-paced environment.
• Strong knowledge of commercial roof inspections, leak detection, preventive maintenance, and repair procedures.
• Ability to read blueprints, specifications, roof plans, and technical documents.
• Excellent leadership, communication, customer service, and organizational skills.
• Strong problem-solving abilities with a proactive approach to resolving field issues.Proficiency with Microsoft Office and service management or CRM software.
• Valid driver`s license with the ability to travel locally between job sites.

Preferred Qualifications

• Experience working with commercial property managers, facility managers, HOAs, general contractors, or building owners.
• OSHA 30 certification or other applicable safety certifications.
• Experience managing preventive maintenance programs and service agreements.
• Knowledge of commercial roofing warranties and manufacturer specifications.
• Bilingual (English/Spanish) is a plus.

Benefits

• Competitive salary based on experience.
• Performance-based bonus opportunities.
• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Paid holidays and Paid Time Off (PTO).
• Company vehicle or vehicle allowance (where applicable).
• Cell phone and laptop provided.
• Career growth and advancement opportunities.
• Ongoing training and professional development.
• Stable pipeline of commercial roofing service work.
• Supportive, team-oriented work environment with long-term career potential.

Applicants must be authorized to work in the U.S.

Tiello is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire