Commercial Roofing Service Manager

gpac; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

gpac is seeking a Commercial Roofing Service Manager to lead a high-quality service division for a boutique commercial roofing contractor. You’ll be the trusted point of contact for customers, ensuring service issues are handled quickly, professionally, and correctly the first time, while building lasting client relationships and identifying future reroof work.

You’ll manage service projects end-to-end, coordinate crews and logistics, and mentor a team to maintain top safety and quality

Qualifications

• Experience in commercial roofing service management, project management, estimating or foreman roles.
• Strong knowledge of commercial low-slope roofing systems, leak investigation, repairs, and maintenance.
• Customer-centric mindset with excellent communication and follow-through.

Responsibilities

• Manage service projects from initial call through completion and follow-up.
• Lead and coordinate service crews, scheduling, materials, equipment, and logistics.
• Build relationships with property managers, building owners, facilities teams, and repeat clients.
• Ensure repairs are diagnosed correctly and completed right the first time.
• Review opportunities for larger repairs, maintenance plans, restoration, and reroof potential.
• Prepare estimates, proposals, service reports, and recommendations to earn trust.
• Maintain safety, quality, communication, and profitability.
• Mentor and support service team members and grow the service department.

Skills

Service management

Project management

Estimating

Crew leadership

Customer relationships

Job description

Are you a customer-first commercial roofing professional who understands that service work is about more than fixing a leak? We are seeking a Commercial Roofing Service Manager to lead a high-quality service division for a privately owned, boutique commercial roofing contractor.

This is a company where the owner knows your name, values your input, and genuinely cares about helping you build a long-term career—not just fill a seat.

You will be the trusted point of contact for customers, ensuring service issues are handled quickly, professionally, and correctly the first time. The goal is simple: deliver exceptional service, minimize callbacks, build lasting client relationships, and turn service opportunities into future reroof and restoration projects.

What you’ll do:

• Manage commercial roofing service projects from initial customer call through completion and follow-up.
• Lead and coordinate service crews, scheduling, materials, equipment, and jobsite logistics.
• Build strong relationships with property managers, building owners, facilities teams, and repeat clients.
• Ensure every repair is diagnosed correctly and completed right the first time—because callbacks are not the standard.
• Review service opportunities for larger repairs, maintenance plans, restoration, and future reroof potential.
• Prepare estimates, proposals, service reports, and recommendations that earn customer trust.
• Maintain high standards for safety, quality control, communication, and profitability.
• Mentor and support service team members while helping grow a service department known for responsiveness and integrity.

What we’re looking for:

• Commercial roofing service management, project management, estimating, or foreman experience.
• Strong knowledge of commercial low-slope roofing systems, leak investigation, repairs, and maintenance.
• A customer-centric mindset with excellent communication and follow-through.
• Someone who sees service as a relationship-builder and a pipeline for future reroof work.
• Proven ability to manage crews, priorities, budgets, and customer expectations.
• A professional who takes pride in doing quality work and representing a respected contractor.

If you want to work for a company where your career matters, your work is recognized, and customer relationships are treated like the long-term investment they are, let’s connect.

The ideal Commercial Roofing Service Manageris organized, proactive, dependable, and comfortable holding others accountable. You understand how to keep projects moving, protect profitability, maintain quality, and deliver an excellent experience.

If you are looking for a professional company where you will be respected, supported, and appreciated, this could be the opportunity you have been waiting for.