Commercial Property Manager

Prologis; Charlotte (NC); On-site; USD 89,000 - 122,000; Full time

Job summary

Join a forward-thinking company as a Real Estate & Customer Experience Manager, where you'll lead a dedicated team in delivering exceptional service to a diverse customer base in the logistics sector. This role offers a unique blend of local office dynamics and the resources of a global leader in logistics real estate. You'll manage customer relationships, oversee property transitions, and leverage your negotiation skills to enhance service delivery. With a commitment to sustainability and innovation, this is an exciting opportunity to make a significant impact on customer experience in a thriving industry. Embrace a culture that values initiative and offers robust career advancement opportunities.

Benefits

Healthcare Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Generous PTO

Paid Holidays

Volunteer Time Off

Qualifications

• Must possess a valid driver's license and a real estate sales license.
• 5+ years in industrial/commercial real estate preferred.

Responsibilities

• Manage customer relationships and ensure clear communication.
• Identify revenue opportunities and maintain strong customer ties.

Skills

Customer Service

Lease Analysis

Negotiation Skills

Financial Reporting

Interpersonal Skills

Data Processing

Time Management

Education

Real Estate Sales License

5+ years in Industrial/Commercial Real Estate

Tools

Salesforce

Job description

Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative building design and sustainability. Prologis owns or has investments in properties and development projects of ~1.2 billion square feet in 19 countries and enables 2.8% of the world’s GDP. We have committed to achieve net zero emissions by 2040. Beyond real estate, our Essentials platform optimizes the company’s global asset portfolio to provide our customers solutions that address today’s warehouse and shipping challenges. Prologis Ventures invests in logistics innovation and technology companies to modernize supply chains worldwide.

Job Title: Real Estate & Customer Experience Manager

Company: Prologis

Real Estate & Customer Experience Manager – Charlotte, NC

A day in the life

As a Real Estate and Customer Experience Manager, you would be part of a Customer Experience Team (CET) that strives to provide best-in-class service to customers in our 13 million square feet of industrial buildings in the Carolinas Market. Our customer base is diverse and we’re looking for someone who enjoys working with the biggest names in e-commerce logistics and warehouse operations. With an emphasis on customer service and quality buildings, we have the best of both worlds – a local office of 17 staff members, with the support and sophistication of a large international company.

Key responsibilities include:

• Customer management by ensuring clear communication of terms, conditions, and customer responsibilities. Manage move-in and move-out processes, conducting inspections, and coordinating any necessary repairs or maintenance.
• Ability to identify additional revenue opportunities by demonstrating an expert understanding of Prologis value-added products and services and aligning them to customer needs (Prologis Essentials, etc.).
• Must be able to own and maintain strong, long-term relationships with a portfolio of customers.
• Must be able to use technical tools (ex: Salesforce) to gather data/metrics and develop customer insights.
• Proficient in lease analysis and lease administration skills.
• Highly developed negotiation and management skills to ensure safe/well maintained properties through competitively bid service agreements.
• Strong financial reporting background to ensure budget and financial goals are met for the portfolio.

Building blocks for success

• 5+ years of industrial/commercial real estate experience recommended.
• Possess a valid driver’s license with ability to travel to multiple properties within a given portfolio.
• Must have a current Real Estate sales license in the State of North Carolina or be able to obtain a license within six months of commencing employment. Please note that the company will cover relevant, associated costs and will consider the reasonable time spent acquiring the license as part of work hours.
• Dedication to delivering exceptional customer service through proactive and responsive service.
• Able to adapt to change and willingness to take on new company initiatives with the most positive attitude.
• Strong interpersonal skills and an ability to develop strong relationships with customers.
• Experience with property transitions, portfolio acquisitions or company mergers.
• Ability to multi-task; prioritize and work with minimal supervision while managing competing deadlines.
• Ability to process data and complete recurring variance reports.
• Excellent interpersonal and communication skills, with the ability to build and maintain professional relationships with internal and external customers, vendors, and team members, including verbal and written communication.
• Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines.
• As business dictates, able to work extended/flexible hours (e.g., nights/weekends/on-call).
• Experience with budgeting cycles and CAM reconciliation processes using analytical skills preferred.

Hiring Salary Range: $89,000-$122,000. Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.

When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.

As a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.

All full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specific benefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.

All job offers are contingent upon successful completion of background verification. Prologis is an Equal Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religions, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Employment Type: Full time

Location: Charlotte, North Carolina

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