Commercial Projects Coordinator - Client & Billing Lead

SERVPRO of Lexington; Lexington (KY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Competitive salary

Paid holidays

Job summary

SERVPRO Team Phillips/Smith is seeking a Commercial Project Coordinator to support commercial restoration projects from loss to final payment. You will act as the administrative and operational liaison among clients, project managers, estimators, accounting, subcontractors, and vendors to keep projects organized and profitable.

The ideal candidate is highly organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment while maintaining excellent

Qualifications

• High school diploma or equivalent.
• 3+ years of administrative, project coordination, construction, restoration, or related experience.
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office (Excel, Word, Outlook, Teams).
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
• Strong problem-solving and critical-thinking abilities.
• Customer-service oriented with a professional demeanor.

Responsibilities

• Serve as a primary administrative point of contact for commercial clients.
• Maintain proactive communication regarding project progress, documentation, scheduling, billing, and payment status.
• Coordinate with customers to obtain required approvals, documentation, and information throughout the project lifecycle.
• Provide exceptional customer service while representing SERVPRO's commitment to professionalism and responsiveness.
• Assist estimators and project managers in streamlining the estimating process to accelerate billing and improve cash flow.
• Coordinate timely preparation of estimates for emergency services, initial draws, progress billings, change orders, and final invoices.
• Ensure estimates accurately reflect all approved work performed.
• Monitor estimate status and follow up to ensure timely submission and approvals.
• Review invoices, purchase orders, subcontractor charges, rental equipment, and material costs to verify recoverability.
• Order project materials, equipment, and supplies as directed.

Skills

Organizational skills

Time management

Verbal communication

Written communication

MS Office

Multi-project management

Problem solving

Customer service

Education

High school diploma or equivalent

Tools

QuickBooks

Xactimate estimating software

DASH / project management software

Job description

SERVPRO Team Phillips/Smith is seeking a Commercial Project Coordinator to support commercial restoration projects from loss to final payment. You will act as the administrative and operational liaison among clients, project managers, estimators, accounting, subcontractors, and vendors to keep projects organized and profitable.

The ideal candidate is highly organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment while maintaining excellent