Commercial Programs Leader — Global Accounts

AeroCore Technologies; Brownsburg (IN); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Uniform stipend

Merit pay increases

BYOD stipend

Medical insurance

Disability insurance

Life insurance

401K match

Parental leave

Military leave

Paid PTO

Sick leave

Compensatory time

Job summary

AeroCore is hiring a Head of Commercial Customer Programs to drive follow‑through across customer accounts, proposals, contracts, meetings, and internal coordination — removing execution overhead so commercial leadership can focus on strategy and relationships, not logistics.

This role owns program operations across AeroCore's domestic and international commercial customer base, standardizing how the organization tracks commitments and manages account cadences at scale, across regions and time

Qualifications

• Strong background in program coordination, project management, or chief of staff–style roles.
• Proven ability to manage multiple parallel workstreams with speed and precision.
• Excellent written and verbal communication skills.
• Comfortable engaging senior leaders and representing the organization to external customers.
• Skilled at synthesizing discussions into clear actions, owners, and timelines.
• Sound judgement on when to elevate issues versus drive them independently.
• Process‑oriented but pragmatic, with high responsiveness and a bias for action.
• Comfortable operating in ambiguous, fast‑moving environments.
• Familiarity with customer-facing coordination, proposals, and contract workflows.
• Experience working with both domestic and international stakeholders or accounts.

Responsibilities

• Own follow‑up and coordination across key domestic and international commercial customer accounts
• Track commitments, action items, milestones, site readiness dates, and escalations
• Build and maintain a centralized operating cadence for customer updates, weekly status reporting, and quarterly reviews
• Prepare leaders for customer and internal meetings so they arrive briefed and focused on decisions, not logistics
• Coordinate meeting content, presentation materials, and account review inputs
• Standardize recurring business development and program materials: proposals, templates, briefing content
• Conduct first‑pass review of NDAs, contracts, and customer documents; flag deviations and route for rapid approval
• Support handoff and coordination between business development, program execution, operations, and leadership as accounts move through their lifecycle
• Structure account management rhythms: monthly pulse checks, quarterly leadership engagements, annual executive touchpoints
• Create systems and templates that reduce one‑off work and improve repeatability across accounts and regions
• Surface risks early when timelines, deliverables, or customer commitments begin to slip

Skills

Program coordination

Project management

Chief of staff

Customer-facing

Written communication

Executive engagement

Job description

AeroCore is hiring a Head of Commercial Customer Programs to drive follow‑through across customer accounts, proposals, contracts, meetings, and internal coordination — removing execution overhead so commercial leadership can focus on strategy and relationships, not logistics.

This role owns program operations across AeroCore's domestic and international commercial customer base, standardizing how the organization tracks commitments and manages account cadences at scale, across regions and time