Head of Commercial Customer Programs (Domestic & International)

AeroCore Technologies; Brownsburg (IN); Sur place; USD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Uniform stipend

Merit pay increases

BYOD stipend

Medical insurance

Disability insurance

Life insurance

401K match

Parental leave

Military leave

Paid PTO

Sick leave

Compensatory time

Résumé du poste

AeroCore is hiring a Head of Commercial Customer Programs to drive follow‑through across customer accounts, proposals, contracts, meetings, and internal coordination — removing execution overhead so commercial leadership can focus on strategy and relationships, not logistics.

This role owns program operations across AeroCore's domestic and international commercial customer base, standardizing how the organization tracks commitments and manages account cadences at scale, across regions and time

Qualifications

• Strong background in program coordination, project management, or chief of staff–style roles.
• Proven ability to manage multiple parallel workstreams with speed and precision.
• Excellent written and verbal communication skills.
• Comfortable engaging senior leaders and representing the organization to external customers.
• Skilled at synthesizing discussions into clear actions, owners, and timelines.
• Sound judgement on when to elevate issues versus drive them independently.
• Process‑oriented but pragmatic, with high responsiveness and a bias for action.
• Comfortable operating in ambiguous, fast‑moving environments.
• Familiarity with customer-facing coordination, proposals, and contract workflows.
• Experience working with both domestic and international stakeholders or accounts.

Responsabilités

• Own follow‑up and coordination across key domestic and international commercial customer accounts
• Track commitments, action items, milestones, site readiness dates, and escalations
• Build and maintain a centralized operating cadence for customer updates, weekly status reporting, and quarterly reviews
• Prepare leaders for customer and internal meetings so they arrive briefed and focused on decisions, not logistics
• Coordinate meeting content, presentation materials, and account review inputs
• Standardize recurring business development and program materials: proposals, templates, briefing content
• Conduct first‑pass review of NDAs, contracts, and customer documents; flag deviations and route for rapid approval
• Support handoff and coordination between business development, program execution, operations, and leadership as accounts move through their lifecycle
• Structure account management rhythms: monthly pulse checks, quarterly leadership engagements, annual executive touchpoints
• Create systems and templates that reduce one‑off work and improve repeatability across accounts and regions
• Surface risks early when timelines, deliverables, or customer commitments begin to slip

Connaissances

Program coordination

Project management

Chief of staff

Customer-facing

Written communication

Executive engagement

Description du poste

About AeroCore Technologies

AeroCore Technologies is redefining aviation maintenance. As the inventor and patent holder of Nucleated Foam Technology, we engineer industry-leading solutions that elevate all aspects of the engine wash program — helping our customers clean better, operate quicker, and fly longer, across both military and commercial aircraft.

Join a team building technology that delivers the largest return‑on‑investment in the industry, reducing costs, increasing operational speed, and protecting long‑term engine health from day one. Here, your work directly shapes how operators, maintenance crews, and program leaders experience less downtime and stronger engine performance.

Headquartered in Brownsburg, Indiana, AeroCore operates across multiple sites throughout the United States and internationally — offering the opportunity to grow your career alongside a company bringing cutting‑edge technology to where customers need it most. We’re proud to have been recognized as a Best in Class Workplace Culture & Employee Appreciation winner by USA Today Top Workplaces in both 2025 and 2026—an achievement that reflects the strength, dedication, and passion of our people.

Role Summary

AeroCore is hiring a Head of Commercial Customer Programs to drive follow‑through across customer accounts, proposals, contracts, meetings, and internal coordination — removing execution overhead so commercial leadership can focus on strategy and relationships, not logistics. This person owns program operations across AeroCore's domestic and international commercial customer base, standardizing how the organization tracks commitments, prepares for engagements, and manages account cadences at scale.

This is a highly cross‑functional role for someone organized, responsive, credible with customers, and comfortable operating across both defense and commercial aviation environments, as well as multiple regions, time zones, and customer types.

Role Specifics

• Location: Indianapolis, Indiana preferred
• Position Type: Full‑time, salaried
• Travel Required: Up to 20%

Roles & Responsibilities

• Own follow‑up and coordination across key domestic and international commercial customer accounts
• Track commitments, action items, milestones, site readiness dates, and escalations
• Build and maintain a centralized operating cadence for customer updates, weekly status reporting, and quarterly reviews
• Prepare leaders for customer and internal meetings so they arrive briefed and focused on decisions, not logistics
• Coordinate meeting content, presentation materials, and account review inputs
• Standardize recurring business development and program materials: proposals, templates, briefing content
• Conduct first‑pass review of NDAs, contracts, and customer documents; flag deviations and route for rapid approval
• Support handoff and coordination between business development, program execution, operations, and leadership as accounts move through their lifecycleStructure account management rhythms: monthly pulse checks, quarterly leadership engagements, annual executive touchpoints
• Create systems and templates that reduce one‑off work and improve repeatability across accounts and regions
• Surface risks early when timelines, deliverables, or customer commitments begin to slip

Role Requirements

• Strong background in program coordination, project management, or chief of staff–style roles
• Proven ability to manage multiple parallel workstreams with speed and precision
• Excellent written and verbal communication skills
• Comfortable engaging senior leaders and representing the organization to external customers
• Skilled at synthesizing discussions into clear actions, owners, and timelines
• Sound judgment on when to elevate issues versus drive them independently
• Process‑oriented but pragmatic, with high responsiveness and a bias for action
• Comfortable operating in ambiguous, fast‑moving environments
• Familiarity with customer‑facing coordination, proposals, and contract workflows
• Experience working with both domestic and international stakeholders or accounts

Preferred Experience for This Position

• Background in aerospace, aviation, defense, or military‑adjacent programs
• Prior experience as a military officer (JMO), chief of staff, PMO lead, or in strategic operations
• Experience navigating international business norms and customer relationships

Job Perks

• Full Uniform entitlement to include work boot and Rx Safety glasses stipend
• Annual Merit Based Pay Increases and spot bonus availability for performance
• BYOD stipend of $50 per month
• Medical, dental, vision, and life insurance
• Short‑Term and Long‑Term Disability (STD & LTD)
• Company Paid Life Insurance Policy of $50,000 with AD&D addendum
• Accident insurance
• 401K with Employer Match
• Paid parental leave and military leave
• 80 hours of paid time off (PTO) annually
• 40 hours of sick leave
• Compensatory time (available on a situational basis)

AeroCore Technologies LLC is growing at a rapid rate; with both domestic and international roles opening regularly. Joining our team offers an exciting opportunity to be part of a dynamic team driving innovation in jet engine performance.

AeroCore Technologies, LLC is an equal opportunity employer. We value showing enthusiasm to our purpose while bringing out the best of each other, our customers, and the products we service. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.