Commercial Operations & Strategy Manager

Zocdoc; New York (NY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a passionate Commercial Operations & Strategy Manager to bridge the gap between strategy and execution. In this pivotal role, you will define initiatives for sales teams, analyze data to drive revenue growth, and collaborate cross-functionally to solve complex business challenges. This dynamic position offers a flexible, hybrid work environment and the opportunity to make a significant impact on the company's strategic direction. If you thrive in entrepreneurial settings and are resourceful in tackling ambiguous challenges, this role is perfect for you.

Benefits

Unlimited PTO

100% paid employee health benefits

Employer funded 401(k) match

Corporate wellness programs

Sabbatical leave

Competitive parental leave

Cell phone reimbursement

Catered lunch and snacks

Commuter Benefits

Convenient Soho Location

Qualifications

• 5+ years in analytical and operational roles focused on business revenue.
• Experience with performance tracking to inform company strategy.

Responsibilities

• Define business initiatives and KPIs while driving insights with sales leadership.
• Analyze sales data to enhance revenue generation and decision-making.

Skills

Analytical Thinking

Problem Solving

Cross-Functional Collaboration

Entrepreneurial Mindset

Effective Communication

Tools

Snowflake

Google Suite

Salesforce

Looker

Excel

Job description

Your impact on our mission:

Zocdoc’s mission is to bring power to the patients. We are the leading digital healthcare marketplace in the nation, and we are looking to add future leaders to our team to position ourselves for rapid growth. We are seeking a motivated Commercial Operations & Strategy Manager team to help drive our mission. In this crucial role, you will provide operational focus for our sales teams to drive revenue growth and efficiency. Our team plays a key role in defining Zocdoc’s strategy, but our strength is transforming that strategy into a detailed, action-oriented plan upon which our business can execute.

You’ll enjoy this role if you are...

• An owner and operator, passionate about bridging the gap between strategy and execution
• An analytical thinker that is enthusiastic about working cross-functionally to achieve goals
• Motivated by finding simple, effective solutions to the most complex business problems
• Driven by entrepreneurial settings where creativity and grit are required

Your day-to-day is...

• Defining business and sales team initiatives along with success outcomes/KPIs; building visibility into them and driving insights alongside sales leadership and cross-functional stakeholders
• Analyzing business and sales data to drive decision-making around increasing revenue generated by sales teams, sales opportunity prioritization, sales team scaling, etc.
• Supporting our sales teams via planning, target-setting, compensation, plan design and execution, policy design and implementation, process optimization, etc.
• Problem-solving with individuals at all levels (including executives) across a broad range of departments (e.g., Sales, Finance, Product, Business Operations, BI, Data Science, etc.)
• Skillfully tailor and articulate clear, compelling messages for diverse stakeholders, adeptly synthesizing complex processes and technical language into actionable next steps

You’ll be successful in this role if you have…

• 5+ years of work experience in roles with both analytical and operational responsibilities with a business/revenue/sales operational role
• Experience tracking and synthesizing performance of teams and initiatives to help inform broader company strategy
• Utilized tools such as Snowflake, Google Suite, Salesforce, and Looker to track, report, and visualize key metrics for sales teams
• Experience standardizing reporting processes to make them repeatable and scalable
• The ability to research, design, and execute incentive plans around company initiatives
• A well-equipped influencing toolkit that is effective across a diverse range of stakeholders
• The willingness to roll up your sleeves and be resourceful to solve ambiguous challenges
• Resourcefulness, nimbleness, and the ability to stay positive under pressure
• Comfort with taking initiative in a constantly-changing work environment
• Experience or proficiency in Excel, Snowflake/SQL, Looker, and Salesforce required

Benefits:

• Flexible, hybrid work environment
• Unlimited PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive parental leave
• Cell phone reimbursement
• Catered lunch everyday, along with snacks
• Commuter Benefits
• Convenient Soho Location
• Great Place to Work Certified