Commercial Operations Manager, Biologics & Client Programs

Catalent Pharma Solutions; Madison (WI); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) with company match

Tuition reimbursement

Job summary

Catalent is seeking a Manager - Commercial Operations for its Madison, Wisconsin Cell Line Development site. This role leads client programs, partnering with BD, Program Management, Scientific Operations, Manufacturing and Finance to ensure successful execution, accurate forecasting, and growth.

The role requires a strong Biologics development and client-services background and a track record in customer-facing settings.

Qualifications

• Bachelor’s degree in science, Engineering, Business, or related field.
• Minimum of 5 years of experience in pharmaceutical, biotechnology, medical device, CDMO, or related manufacturing environments.
• Strong understanding of drug development, manufacturing, quality systems, and regulatory requirements.
• Proven ability to manage customer relationships and influence cross-functional teams.
• Excellent communication, negotiation, and problem-solving skills.
• Advanced degree in a scientific, engineering, or business discipline is preferred.
• Direct experience negotiating commercial contracts, development agreements, or supply agreements.
• Knowledge of biologics development, analytical services, and commercial manufacturing operations.
• Experience with forecasting, portfolio management, and business planning processes.
• Background working in a customer-facing role within a CDMO, pharmaceutical, or biotechnology organization.

Responsibilities

• Serve as the primary commercial relationship manager for customer programs at Catalent Madison.
• Partner with Business Development, Project Management, Operations, and Finance to support program execution and customer satisfaction.
• Lead commercial discussions, contract renewals, amendments, and supply agreement negotiations.
• Develop portfolio strategies by evaluating customer demand, forecasting, and long-term business opportunities.
• Drive effective communication, governance, and issue resolution across internal and external stakeholders.
• Other duties as assigned.

Skills

Customer relationships

Communication

Negotiation

Problem solving

Education

Bachelor's degree in science/engineering/business

Advanced degree (preferred)

Job description

Catalent is seeking a Manager - Commercial Operations for its Madison, Wisconsin Cell Line Development site. This role leads client programs, partnering with BD, Program Management, Scientific Operations, Manufacturing and Finance to ensure successful execution, accurate forecasting, and growth.

The role requires a strong Biologics development and client-services background and a track record in customer-facing settings.