Manager - Commercial Operations

Catalent Pharma Solutions; Madison (WI); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) with company match

Tuition reimbursement

Job summary

Catalent is seeking a Manager - Commercial Operations for its Madison, Wisconsin Cell Line Development site. This role leads client programs, partnering with BD, Program Management, Scientific Operations, Manufacturing and Finance to ensure successful execution, accurate forecasting, and growth.

The role requires a strong Biologics development and client-services background and a track record in customer-facing settings.

Qualifications

• Bachelor’s degree in science, Engineering, Business, or related field.
• Minimum of 5 years of experience in pharmaceutical, biotechnology, medical device, CDMO, or related manufacturing environments.
• Strong understanding of drug development, manufacturing, quality systems, and regulatory requirements.
• Proven ability to manage customer relationships and influence cross-functional teams.
• Excellent communication, negotiation, and problem-solving skills.
• Advanced degree in a scientific, engineering, or business discipline is preferred.
• Direct experience negotiating commercial contracts, development agreements, or supply agreements.
• Knowledge of biologics development, analytical services, and commercial manufacturing operations.
• Experience with forecasting, portfolio management, and business planning processes.
• Background working in a customer-facing role within a CDMO, pharmaceutical, or biotechnology organization.

Responsibilities

• Serve as the primary commercial relationship manager for customer programs at Catalent Madison.
• Partner with Business Development, Project Management, Operations, and Finance to support program execution and customer satisfaction.
• Lead commercial discussions, contract renewals, amendments, and supply agreement negotiations.
• Develop portfolio strategies by evaluating customer demand, forecasting, and long-term business opportunities.
• Drive effective communication, governance, and issue resolution across internal and external stakeholders.
• Other duties as assigned.

Skills

Customer relationships

Communication

Negotiation

Problem solving

Education

Bachelor's degree in science/engineering/business

Advanced degree (preferred)

Job description

Manager-Commercial Operations

Position Summary: Catalent is seeking a Manager - Commercial Operations to support our Madison, Wisconsin Cell Line Development business. This role serves as the commercial lead for client programs, partnering closely with Business Development, Program Management, Scientific Operations, Manufacturing, and Finance to ensure successful execution of customer projects while driving operational excellence, forecasting accuracy, and business growth.

The successful candidate will possess a strong understanding of biologics development and client services, combined with commercial and customer-facing experience. This individual will leverage customer insights, portfolio data, and operational metrics to support strategic decision-making, capacity planning, revenue forecasting, and long-term client relationships. Working cross-functionally across technical and commercial teams, the Manager-Commercial Operations will play a key role in supporting cell line development programs that enable customers to advance innovative biologic therapies from early development toward clinical and commercial manufacturing.

About Catalent Madison: Catalent’s Madison campus is a leading biologics development and manufacturing site supporting customers from early-stage process development through commercial production. Our teams specialize in cell line development, process development, analytical sciences, manufacturing science and technology, and GMP manufacturing to help bring innovative biologic therapies to patients worldwide. Working alongside scientific, operational, and commercial partners, you’ll play a key role in advancing cutting-edge biologics programs while contributing to a collaborative, growth-oriented environment that supports some of the industry’s most innovative biotechnology and pharmaceutical companies.

Location: Madison, Wisconsin

Schedule: 100% onsite,Monday - Friday, First Shift

The Role:

• Serve as the primary commercial relationship manager for customer programs at Catalent Madison.

• Partner with Business Development, Project Management, Operations, and Finance to support program execution and customer satisfaction.

• Lead commercial discussions, contract renewals, amendments, and supply agreement negotiations.

• Develop portfolio strategies by evaluating customer demand, forecasting, and long-term business opportunities.

• Drive effective communication, governance, and issue resolution across internal and external stakeholders.

• Other duties as assigned.

Candidate Requirements:

• Bachelor’s degree in science, Engineering, Business, or related field.

• Minimum of 5 years of experience in pharmaceutical, biotechnology, medical device, CDMO, or related manufacturing environments.

• Strong understanding of drug development, manufacturing, quality systems, and regulatory requirements.

• Proven ability to manage customer relationships and influence cross-functional teams.

• Excellent communication, negotiation, and problem-solving skills.

Preferred Skills & Background:

• Advanced degree in a scientific, engineering, or business discipline.

• Direct experience negotiating commercial contracts, development agreements, or supply agreements.

• Knowledge of biologics development, analytical services, and commercial manufacturing operations.

• Experience with forecasting, portfolio management, and business planning processes.

• Background working in a customer-facing role within a CDMO, pharmaceutical, or biotechnology organization.

Why you should join Catalent:

• Opportunity to play a key role in driving growth within a global CDMO leader.

• Competitive compensation package, including incentive opportunity.

• Day-one medical, dental, and vision coverage.

• 401(k) with company match.

• Tuition reimbursement and professional development opportunities.

• Generous paid time off and holiday schedule (152 hours + 8 holidays).

• Collaborative, mission-driven culture focused on improving patient outcomes worldwide.

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [e-mail]. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

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