Commercial Operations Associate

Fahlo; United States; On-site; USD 42,000 - 68,000; Full time

Job summary

Fahlo, LLC is seeking a detail-oriented Commercial Ops Associate to help move orders through a fast-paced fulfillment process, collaborating with sales, billing, and warehouse partners. This remote role focuses on accuracy, proactive issue resolution, and exceptional customer experiences.

You’ll handle high-volume orders, support stakeholders, and contribute to process improvements that scale our operations while maintaining responsiveness and data integrity.

Qualifications

• 1+ years of experience in fulfillment, order processing, operations or similar roles.
• Experience working with sales reps or customer accounts is a plus.
• Ability to manage multiple priorities in a fast-paced environment.
• Tech-savvy and quick to learn new systems.

Responsibilities

• Process a high volume of sales orders quickly and accurately.
• Submit orders correctly and release to warehouse on time.
• Monitor order status and proactively resolve delays.
• Troubleshoot shipment, inventory, and order errors.
• Coordinate between reps, billing, and warehouse to resolve questions.
• Assist in outreach to customers for payment methods and questions.
• Support account management with Sales Reps to ensure smooth fulfillment.
• Act as CX partner to ensure a smooth experience between reps and customers.
• Communicate order status clearly and professionally.
• Identify potential problems before shipments are affected.
• Support account-related needs with a solutions-first mindset.
• Support daily ops tasks and participate in team meetings.
• Maintain accurate internal records and communicate with warehouse via email.
• Run weekly fulfillment/order reports and flag discrepancies.

Skills

Attention to detail

Cross-functional communication

Proactive mindset

Organization

Growth mindset

Tools

Google Suite

Slack

Shopify

Stax

ShipHero

Notion

Job description

The Commercial Ops Associate plays a critical role in delivering a high-quality customer experience by ensuring sales orders are processed accurately, efficiently, and proactively from start to finish. Reporting to the Commercial Ops Team Lead and management, this role works closely with Sales Representatives, billing, and our warehouse partners to support accounts, resolve issues, and keep orders moving in a fast-paced environment.

This is a remote position.

What You’ll Do

• Process a high volume of sales orders from assigned Sales Representatives with speed and precision
• Ensure all orders are submitted correctly and released to the warehouse on time
• Monitor order status and proactively follow up to prevent delays or issues
• Troubleshoot shipment, inventory, and order errors quickly and efficiently
• Act as a point of support between reps, billing, and the warehouse to resolve order-related questions

Customer Experience & Rep Support

• Assist in outreach to customers for payment methods and questions utilizing google voice and other communication methods.
• Work closely with one or more Sales Representatives to support their accounts
• Serve as a fulfillment-focused CX partner, ensuring a smooth experience between reps and their customers
• Communicate clearly and professionally regarding order status, issues, and resolutions
• Proactively identify potential problems before they impact customers or shipments
• Support account-related needs with a solutions-first mindset

Administrative & Operational Support

• Assist the Commercial Ops Lead and Commercial Ops Manager with daily operational tasks
• Support special projects and process improvements as assigned
• Maintain accurate internal records and documentation
• Attend and actively participate in weekly team meetings
• Communicate regularly with the warehouse via email
• Collaborate with internal teams via Slack and email

Reporting & Accuracy

• Run weekly fulfillment and order reports as needed or requested
• Ensure data accuracy across systems and flag discrepancies

What We’re Looking For

• Extremely high attention to detail
• Strong work ethic with the ability to knock out a large volume of orders consistently
• Self-motivated and driven to go above and beyond what’s required
• Ability to troubleshoot problems quickly and stay calm under pressure
• Proactive mindset
• Thrives in a fast-paced, constantly moving environment
• Strong communication skills and comfort working cross-functionally
• Organized, reliable, and accountable
• Growth-minded with a strong desire to contribute to team and company success

Experience & Skills

• 1+ years of experience in fulfillment, order processing, operations, similar roles preferred
• Experience working directly with sales reps or customer accounts is a strong plus
• Comfortable managing multiple priorities simultaneously
• Tech-savvy and quick to learn new systems

Software Experience (or willingness to learn):

• Google Suite
• Slack
• Shopify
• Stax
• ShipHero
• Notion

Why This Role Matters

This role is essential to our ability to scale while maintaining an exceptional customer experience. The right person will not only execute accurately but will actively look for ways to improve processes, support teammates, and raise the bar for commercial operations.

EEO Job Posting Statement

Fahlo, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.