Guest Experience Associate

SKYLAKE Adventures; Sheridan (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Discounts on food, beverages, and gear

Outdoor, active work environment

Team-first culture

Job summary

SKYLAKE Adventures in Sheridan, Indiana, seeks a Guest Experience Guide to welcome guests, answer questions, and create memorable experiences at a year-round destination. You’ll help guests with tickets, information, and guidance while maintaining safety and SKYLAKE standards.

The role requires excellent communication, a friendly demeanor, and the ability to work outdoors in a dynamic environment. Flexible schedule including nights, weekends, and holidays is expected.

Qualifications

• Strong guest-service mindset and hospitality focus.
• Excellent verbal and written communication.
• Calm, positive demeanor under pressure.
• Experience in customer service or guest-facing roles; theme park/attractions is a plus.

Responsibilities

• Greet guests in person or by phone with warmth and efficiency.
• Anticipate guest needs and proactively offer assistance.
• Coordinate with departments to fulfill requests quickly and accurately.
• Process sales, wristbands, rentals, payments, and refunds using POS.
• Provide accurate information about attractions, events, and policies.

Skills

Guest service

Communication

Problem-solving

Outdoor work

Team collaboration

Education

High school diploma or equivalent

Job description

Splash Into Your Next Role

SKYLAKE Adventures is a year-round destination in Sheridan, Indiana, where guests design their own adventure in every season. From relaxing by the crystal-clear lagoon and enjoying thrilling water attractions to navigating the SkyTrail ropes course and racing down snow tubing hills, SKYLAKE offers unforgettable ways to explore, play, and connect year-round, all within a stunning natural setting.

We’re looking for passionate, reliable team members who thrive in a collaborative environment and take pride in delivering safe, exceptional operations and unforgettable guest experiences.

Snapshot

The Guest Experience Guide is the first friendly face and a trusted guide for guests exploring SKYLAKE. You’ll transform questions into solutions, challenges into opportunities, and visits into cherished memories. Your role is more than customer service – it's storytelling, problem-solving, and creating moments that guests will remember for a lifetime.

What You’ll Be Doing

• Welcome and assist guests in person or over the phone with warmth, professionalism, and efficiency
• Anticipate guest needs by observing cues and proactively offering assistance
• Coordinate with other departments and team members to ensure guest requests are fulfilled quickly and accurately
• Process ticket sales, wristbands, rentals, payments, and approved refunds accurately using SKYLAKE’s point-of-sale (POS) system
• Provide clear, accurate information about attractions, schedules, dining, special events, and SKYLAKE policies, tailoring recommendations to each guest’s needs
• Resolve guest concerns with empathy and professionalism, escalating issues when necessary and working toward a positive outcome that reflects SKYLAKE standards of excellence
• Maintain up-to-date knowledge of SKYLAKE events, schedules, and safety protocols
• Other duties as assigned

What Makes You a Fit

• A genuine passion for hospitality and creating memorable experiences
• Strong communication skills and the ability to connect with guests
• Problem-solving abilities and a calm, positive demeanor under pressure
• Experience in customer service, hospitality, or another guest-facing role; theme park or attractions experience is a plus
• A professional, energetic, self-motivated, and positive approach to work
• Ability to work outdoors in an environment with elevated noise levels
• Ability to read, write, communicate effectively, and follow safety instructions and procedures
• Ability to work a flexible schedule, including nights, weekends, and holidays

Why You’ll Love Working Here

• Be part of a brand-new, one-of-a-kind adventure destination
• High-energy, team-first culture where everyone has your back
• Friendly, supportive leaders who value communication and collaboration
• A workplace that celebrates positivity, reliability, and great attitudes
• Opportunities to learn new skills and grow as SKYLAKE grows
• Discounts on food, beverages, and retail items
• An active, outdoor environment that keeps work fun and engaging!

This position is classified as non-exempt in accordance with applicable wage and hour laws. Employment with SKYLAKE Adventures is at-will. SKYLAKE Adventures is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace. This role may require working outdoors in varying weather conditions and around water-based attractions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. Employment may be contingent upon background checks and verification of work authorization.