Commercial Loan Servicing Documentation Specialist

Us Bank; Marshall (MN); On-site; USD 29,000 - 39,000; Full time

Job summary

U.S. Bank in Marshall, MN is hiring a Loan Servicing Analysis and Support Processor to ensure accurate servicing of commercial bilateral loan inquiries. You will review documentation, validate system information, and document actions taken to support bankers and partners.

The role emphasizes attention to detail, the ability to manage high-volume workload, collaboration with Operations, Risk, Compliance, and other teams, and ongoing process improvement through updating job aids and procedures.

Qualifications

• High school diploma or equivalent.
• Four to five years or more of operations services related work experience.
• Strong attention to detail and accuracy.

Responsibilities

• Process servicing activities for commercial bilateral loans in alignment with internal policies, loan documentation standards, regulatory requirements, and established procedures.
• Review assigned work for accuracy, completeness, timeliness, and appropriate supporting documentation while meeting established service level agreements (SLAs) and quality expectations.
• Research and resolve routine to moderately complex discrepancies through document review, system comparison, payment or amortization review, and consultation with procedural guidance.
• Review loan files, transaction histories, and system data to gather facts, validate required information, and support accurate handling of customer or banker inquiries.
• Document research steps, decisions, outcomes, and open items in a clear, consistent manner so work can be reviewed, tracked, and supported for audit or quality purposes.
• Review existing processes and procedures to identify unclear steps, duplicative activities, handoff issues, or opportunities to simplify the workflow.
• Assist with documenting current-state processes, creating or updating job aids, checklists, desk procedures, and simplified reference materials for recurring tasks.
• Escalate process gaps, risks, data concerns, and non-routine servicing issues through the appropriate team or governance channel.
• Collaborate with internal partners across Operations, Risk, Compliance, and other functional teams engaged in commercial loan servicing.
• Support reporting and data review activities by compiling information, validating data points, and helping summarize observations for leadership or business partners.

Skills

Attention to detail

Organizational skills

Communication skills

Collaboration

Education

High school diploma or equivalent

Tools

AFS

Excel

Job description

U.S. Bank in Marshall, MN is hiring a Loan Servicing Analysis and Support Processor to ensure accurate servicing of commercial bilateral loan inquiries. You will review documentation, validate system information, and document actions taken to support bankers and partners.

The role emphasizes attention to detail, the ability to manage high-volume workload, collaboration with Operations, Risk, Compliance, and other teams, and ongoing process improvement through updating job aids and procedures.