Commercial Loan Servicing & Closings Specialist

Citizens Community Bank; Pocatello (ID); On-site; USD 42,000 - 62,000; Full time

Job summary

Citizens Community Bank in Pocatello, ID, is seeking a Commercial Loan Assistant to join our on-site team. This full-time role supports commercial lenders with loan servicing tasks and manages documentation and file quality.

You will coordinate closings, verify terms, enter data into loan systems, and maintain confidentiality while delivering responsive customer service. A degree in business or finance is preferred.

Qualifications

• Experience with commercial loan processes, including Loans and Loan Servicing.
• Knowledge of Loan Documents and ability to review files for completeness and accuracy.
• Background in Loan Closings, including coordinating with customers and internal stakeholders.
• Strong Customer Service skills with a professional, clear, and courteous communication style.
• Attention to detail, strong organizational skills, and ability to manage multiple deadlines.
• Comfort with banking or loan management software and basic proficiency in office productivity tools.
• Ability to work collaboratively in an on-site banking environment and maintain confidentiality.
• Prior banking or lending support experience and relevant coursework or degree beneficial.

Responsibilities

• Support commercial lenders with daily loan servicing tasks.
• Prepare, process, and track commercial loan documents.
• Coordinate loan closings and ensure documentation accuracy.
• Maintain organized loan files and records.
• Interact with customers to collect information and provide loan status updates.
• Enter data into loan systems and verify terms and conditions.
• Collaborate with internal teams to ensure timely, compliant loan completions.

Skills

Commercial loan processes

Loan documents review

Loan closings

Customer service

Attention to detail

Banking software

Team collaboration

Education

Associate or Bachelor's degree in business, finance, or related field

Job description

Citizens Community Bank in Pocatello, ID, is seeking a Commercial Loan Assistant to join our on-site team. This full-time role supports commercial lenders with loan servicing tasks and manages documentation and file quality.

You will coordinate closings, verify terms, enter data into loan systems, and maintain confidentiality while delivering responsive customer service. A degree in business or finance is preferred.