Commercial Loan Assistant

Citizens Community Bank; Pocatello (ID); On-site; USD 42,000 - 62,000; Full time

Job summary

Citizens Community Bank in Pocatello, ID, is seeking a Commercial Loan Assistant to join our on-site team. This full-time role supports commercial lenders with loan servicing tasks and manages documentation and file quality.

You will coordinate closings, verify terms, enter data into loan systems, and maintain confidentiality while delivering responsive customer service. A degree in business or finance is preferred.

Qualifications

• Experience with commercial loan processes, including Loans and Loan Servicing.
• Knowledge of Loan Documents and ability to review files for completeness and accuracy.
• Background in Loan Closings, including coordinating with customers and internal stakeholders.
• Strong Customer Service skills with a professional, clear, and courteous communication style.
• Attention to detail, strong organizational skills, and ability to manage multiple deadlines.
• Comfort with banking or loan management software and basic proficiency in office productivity tools.
• Ability to work collaboratively in an on-site banking environment and maintain confidentiality.
• Prior banking or lending support experience and relevant coursework or degree beneficial.

Responsibilities

• Support commercial lenders with daily loan servicing tasks.
• Prepare, process, and track commercial loan documents.
• Coordinate loan closings and ensure documentation accuracy.
• Maintain organized loan files and records.
• Interact with customers to collect information and provide loan status updates.
• Enter data into loan systems and verify terms and conditions.
• Collaborate with internal teams to ensure timely, compliant loan completions.

Skills

Commercial loan processes

Loan documents review

Loan closings

Customer service

Attention to detail

Banking software

Team collaboration

Education

Associate or Bachelor's degree in business, finance, or related field

Job description

Company Description Citizens Community Bank, a division of Glacier Bank, has served customers throughout Eastern Idaho for more than 25 years. The bank is a stable, community-focused financial institution that emphasizes personalized service and local decision-making. Citizens Community Bank offers a range of banking products to individuals and businesses, supporting growth and financial wellbeing in the region. As an Equal Housing Lender and Member FDIC, the bank operates with a strong commitment to regulatory compliance, customer protection, and ethical practices.

Role Description The Commercial Loan Assistant is a full-time, on-site role based in Pocatello, ID. This role supports commercial lenders with daily loan servicing tasks, including preparing, processing, and tracking commercial loan documents. The Commercial Loan Assistant coordinates loan closings, ensures documentation accuracy, and maintains organized loan files and records. The role involves frequent interaction with customers to answer questions, collect required information, and provide updates on loan status. Additional responsibilities include data entry into loan systems, verification of terms and conditions, and collaboration with internal teams to ensure timely, compliant completion of commercial loans.

Qualifications

• Experience with commercial loan processes, including Loans and Loan Servicing.
• Knowledge of Loan Documents and ability to review files for completeness and accuracy.
• Background in Loan Closings, including coordinating with customers and internal stakeholders.
• Strong Customer Service skills with a professional, clear, and courteous communication style.
• Attention to detail, strong organizational skills, and ability to manage multiple deadlines.
• Comfort with banking or loan management software and basic proficiency in office productivity tools.
• Ability to work collaboratively in an on-site banking environment and maintain confidentiality.
• Prior experience in banking, finance, or lending support is preferred; relevant coursework or an associate or bachelor's degree in business, finance, or a related field is beneficial.