Commercial Lines Support & Renewal Specialist

Shepherd Insurance; Louisville (KY); On-site; USD 42,000 - 52,000; Full time

Job summary

Shepherd Insurance in Louisville is seeking a Commercial Lines Account Coordinator to assist account managers and insurance advisors with new and renewal commercial lines processing. You will support servicing commercial accounts, manage files, and coordinate communications with carriers.

The role emphasizes accuracy, timely service, and strong organization as part of a team with a family culture among a growing agency. Proficiency in Microsoft Office and AMS 360 is expected.

Qualifications

• 2+ years experience in commercial lines/account coordinator or similar role is desirable.
• High school diploma or GED required; college degree preferred but not necessary.
• Proficient in Microsoft Office and agency software such as AMS 360.

Responsibilities

• Provide positive, prompt, accurate, and courteous service to account managers and clients.
• Maintain electronic and/or paper files in an orderly, up-to-date manner.
• Check manual policies, order loss runs, issue renewal binders, invoices, ID cards and certificates.
• Receive downloads and communications from carriers and forward to relevant parties; handle mail and faxes for commercial accounts.
• Scan and file in Image Right.
• Maintain client activity in AMS 360, run suspense lists, and follow procedures.
• Assist in New Business workflow.
• Process endorsements and issue all on-demand certificates.
• Perform other related duties as assigned.

Skills

2+ years experience

Education

High school diploma or GED

Tools

Microsoft Office

AMS 360

Job description

Shepherd Insurance in Louisville is seeking a Commercial Lines Account Coordinator to assist account managers and insurance advisors with new and renewal commercial lines processing. You will support servicing commercial accounts, manage files, and coordinate communications with carriers.

The role emphasizes accuracy, timely service, and strong organization as part of a team with a family culture among a growing agency. Proficiency in Microsoft Office and AMS 360 is expected.