Commercial Lines Service & Operations Leader

Lp-Insurance-Services-1; Nevada; On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

401k Plans – with employer match

Medical, Dental, and Vision

Short-Term and Long-Term Disability

Group Life Insurance

Paid Time Off

Employee Assistance Program

Job summary

LP Insurance is seeking a Service Operations Supervisor to lead our service teams, oversee workforce planning and workflow management, and drive performance metrics across Commercial Lines.

You will recruit, train, coach, and evaluate staff, ensure timely service requests and renewals, and collaborate with account executives to deliver exceptional client service.

Join a growing, employee-focused firm with strong benefits and a commitment to growth.

Qualifications

• Bachelor’s degree in Business Administration or a related field preferred.
• Minimum 6 years’ experience of related Commercial Lines broker and/or carrier experience required.
• Minimum 2 years’ experience supervising people
• Professional insurance designation (CIC) preferred.
• Property & Casualty Agent/Broker license required
• Skilled in time management, organization and customer service; strong interpersonal and written communication skills.
• Knowledge of Commercial Lines insurance products, markets, risk management, brokerage operations and regulatory requirements.

Responsibilities

• Recruit, onboard, train, coach, and develop service team employees.
• Conduct performance management conversations and annual evaluations.
• Manage daily service operations and staffing resources to ensure appropriate workload distribution.
• Monitor workflow efficiency, productivity, and service standards across the Commercial Lines department.
• Monitor adherence to agency procedures, carrier requirements, and regulatory standards.
• Identify process improvement opportunities and lead workflow optimization initiatives; develop documentation standards.
• Ensure timely completion of service requests, renewals, endorsements, policy changes and account transactions.
• Establish and monitor departmental performance metrics; generate reports related to productivity and service levels.
• Serve as a mentor and resource for account executives, account managers, and support staff.
• Serve as an escalation point for operational challenges and employee concerns.

Skills

Coaching & development

Leadership

Communication

Time management

Customer service

Education

Bachelor’s degree in Business Administration

Tools

Agency management system

Reporting tools

Microsoft Office

Job description

LP Insurance is seeking a Service Operations Supervisor to lead our service teams, oversee workforce planning and workflow management, and drive performance metrics across Commercial Lines.

You will recruit, train, coach, and evaluate staff, ensure timely service requests and renewals, and collaborate with account executives to deliver exceptional client service.

Join a growing, employee-focused firm with strong benefits and a commitment to growth.