Commercial Lines Service & Operations Manager

Lp-Insurance-Services-1; Reno (NV); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401k with employer match

Medical, Dental, Vision

Disability and Life Insurance

Paid Time Off

Employee Assistance Program

Job summary

LP Insurance is seeking a Service Operations Supervisor to lead and develop the service teams across offices. You will drive workforce planning, performance management, and workflow optimization to deliver exceptional client service.

The role emphasizes coaching, process improvement, and adherence to regulatory standards, with opportunities to mentor staff and influence across multiple teams. Join a growing broker with a strong benefits package.

Qualifications

• Bachelor’s degree in Business Administration or related field preferred.
• 6+ years of Commercial Lines broker/ carrier experience required.
• 2+ years of supervising people.
• Property & Casualty license required.
• CIC designation preferred.
• Strong coaching and team development skills.
• Ability to lead across multiple offices and leadership levels.
• Knowledge of agency management systems, MS Office and reporting tools.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and adapt to change.

Responsibilities

• Recruit, onboard, train, coach, and develop service team employees.
• Conduct performance management conversations and annual evaluations.
• Manage daily service operations and staffing resources.
• Monitor workflow efficiency, productivity, and service standards.
• Ensure adherence to procedures, carrier requirements, and regulatory standards.
• Lead process improvements and document workflow guidelines.
• Ensure timely completion of service requests, renewals, endorsements, policy changes, and account transactions.
• Generate reports on productivity, service levels, retention, and workflow.
• Mentor account executives, managers, and support staff.
• Serve as escalation point for operational challenges and employee concerns.

Skills

Leadership

Coaching

Time management

Customer service

Verbal & written communication

Interpersonal skills

Attention to detail

Education

Bachelor's degree in Business Administration

CIC designation

P&C license

Tools

Agency management systems

Reporting tools

Microsoft Office

CRM

Job description

Description

We are LP Insurance

LP Insurance Services is an established and growing insurance brokerage firm, located in Arizona, California, Nevada, New Mexico, and Oregon.

We invest in our employees, clients and communities. That’s the LP Difference. The success of our employees is our success.

Let’s grow together!

Helping Make Your Dream a Reality

LP Insurance is serious about growth opportunities and builds teams committed to genuine knowledge, teamwork, and professionalism. We value being direct when it comes to opportunity and will provide a clear path forward.

Offerings

LP delights in offering a fulfilling career with both stability and flexibility. LP offers a competitive salary and incredible benefits such as:

• 401k Plans – with employer match, 100% vested after two years of service
• Medical, Dental, and Vision – plans that fit your needs
• Short-Term and Long-Term Disability, plus Group Life Insurance – at no cost to you
• Paid Time Off – Take the time off you need, without worrying about accruals.
• Employee Assistance Program – including free counseling, legal advice, and more

The Position

The Service Operations Supervisor supervises and provides administrative direction for the LP service teams. This position is responsible for workforce planning, staff development, workflow management, quality assurance, operational consistency, and service performance metrics.

If you are passionate about leading teams, driving operational excellence, and developing employees while ensuring exceptional service, this is the position for you!

Requirements

The Job

• Recruit, onboard, train, coach, and develop service team employees.
• Conduct performance management conversations and annual evaluations.
• Manage daily service operations and staffing resources to ensure appropriate workload distribution.
• Monitor workflow efficiency, productivity, and service standards across the Commercial Lines department.
• Monitor adherence to agency procedures, carrier requirements, and regulatory standards.
• Identify process improvement opportunities and lead workflow optimization initiatives. Develop and maintain documentation standards and workflow guidelines.
• Ensure timely completion of service requests, renewals, endorsements, policy changes, and account transactions.
• Establish and monitor departmental performance metrics. Generate reports related to productivity, service levels, retention, and workflow effectiveness.
• Serve as a mentor and resource for account executives, account managers, and support staff.
• Serve as an escalation point for operational challenges and employee concerns.

Qualifications Needed

• Bachelor’s degree in Business Administration or a related field preferred.
• Minimum 6 years’ experience of related Commercial Lines broker and/or carrier experience required.
• Minimum 2 years’ experience supervising people
• Professional insurance designation (CIC) preferred.
• Property & Casualty Agent/Broker license required
• Skilled in strong coaching and team development.
• Knowledge of Commercial Lines insurance products, markets, risk management, brokerage operations and regulatory and compliance requirements.
• Ability to lead through influence across multiple offices and leadership levels
• Knowledge of Agency management systems, reporting tools, and Microsoft Office applications.
• Ability to handle multiple priorities/assignments simultaneously, be proactive, be flexible and adaptable to new ideas
• Skilled in time management, organization and providing excellent customer service; active listening; developing inter-personal and/or client relations, excellent verbal and written communications, and attention to detail to ensure document accuracy.

LP Insurance is an Equal Opportunity Employer. All applicants will be considered for employment without regard to actual or perceived race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, medical condition, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other characteristic protected by applicable federal, state or local laws.

We look forward to working with you!