Commercial Lines Senior Account Manager

Brown & Brown Insurance; Boston (MA); On-site; USD 50,000 - 73,000; Full time

Benefits offered by this job

Health Benefits

401k

Student Loan Assistance

Tuition Reimbursement

Mental Health & Wellness

Paid Time Off

Job summary

Brown & Brown, Inc. seeks a Commercial Lines Senior Account Manager to join our team in the Boston area, with offices in Boston, Dedham, Merrimack, or Holbrook.

You will service large middle-market accounts, collaborate with producers and leaders, and drive new business opportunities while delivering exceptional service. You will manage client relationships end-to-end, prepare renewals and proposals, and handle billing tasks, reporting, and documentation in the agency system.

Qualifications

• High school diploma.
• Strong technical knowledge of the insurance industry.
• Proficient with MS Office Suite.
• Exceptional telephone demeanor.
• Ability to maintain confidentiality.
• Associate’s or bachelor’s degree (preferred).
• 4+ years functioning in Commercial Lines department at an agency or company level (preferred).

Responsibilities

• Build, expand and solidify relationships with clients at all levels within the company and lead appropriate resources to address the client’s needs, including risk and the identification and resolution of underwriting or policy issues.
• Manage and retain existing books of business.
• Follow up to address customer needs and resolve any problems or issues.
• Prepare billings and/or invoices on a timely basis.
• Responsible for the end-to-end client service process such as marketing and updating agency management system with final required documents.
• Review daily, weekly, monthly reports such as expiration and daily downloads
• Prepare customer renewals, including proposals and presentations while ensuring agreement with customer requests / requirements.

Skills

Customer service

MS Office proficiency

Telephone demeanor

Confidentiality

Communication skills

Relationship building

Education

High school diploma

Associate’s or bachelor’s degree

Tools

MS Office Suite

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Commercial Lines Senior Account Manager to join our team!

This individual can be based in our Boston, Dedham, Merrimack, or Holbrook office.

The Commercial Lines Account Manager will work jointly with the Commercial Lines Leader and Office Leader with respect to servicing the Commercial Lines client base. Collaborate with the producer(s) in the servicing and marketing of new accounts.The Senior Account Manager focuses on providing exceptional customer service to complex and large middle-market commercial accounts, as well as the generation of new business.

How You Will Contribute:

• Build, expand and solidify relationships with clients at all levels within the company and lead appropriate resources to address the client’s needs, including risk and the identification and resolution of underwriting or policy issues.
• Manage and retain existing books of business.
• Follow up to address customer needs and resolve any problems or issues.
• Prepare billings and/or invoices on a timely basis.
• Responsible for the end-to-end client service process such as marketing and updating agency management system with final required documents.
• Review daily, weekly, monthly reports such as expiration and daily downloads
• Prepare customer renewals, including proposals and presentations while ensuring agreement with customer requests / requirements.

Licenses & Certifications:

• Insurance Producer license in good standing (authorities in states needed to service the assigned book of business)

Skills & Experience to be Successful:

• High school diploma
• Strong technical knowledge of the industry of expertise currently being targeted.
• Proficient with MS Office Suite· Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.)
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• Associate’s or bachelor’s degree (preferred)
• 4+ years functioning in Commercial Lines department at an agency or company level (preferred)

Pay Range

36.06 - 52.88 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (“Recruiting Vendors”). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.