Commercial Lines Account Manager

Brown & Brown, Inc.; Meridian (ID); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Tuition reimbursement

Mental health support

Paid time off

Job summary

Brown & Brown, Inc. in Meridian, Idaho is seeking a Commercial Lines Account Manager to join our growing team. The role focuses on delivering exceptional client service while managing a portfolio of commercial insurance accounts, serving as the main liaison for clients, carriers, and internal teams.

You will handle policy servicing, renewals, endorsements, certificates, and related billing activities, developing strong client relationships to support retention and long-term partnerships.

Qualifications

• 3+ years of commercial lines account management.
• Active Property & Casualty (P&C) license.
• Strong customer service mindset with excellent communication.

Responsibilities

• Serve as primary client contact for inquiries and service.
• Process policy changes, endorsements, certificates, and renewals.
• Assist with billing, premium collection, and carrier communications.
• Maintain client records and track open items.

Skills

Client service

Communication

Detail oriented

Time management

Microsoft Office

Agency management systems

Tech-savvy

Education

Bachelor's degree

Tools

Microsoft Office

Agency management system

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Meridian, ID!

The Commercial Lines Account Manager delivers exceptional client service while managing and supporting a portfolio of commercial insurance accounts. This role serves as a primary point of contact for clients, carriers, and internal teams—handling policy servicing, account management, and supporting new business and renewal activities.

How You Will Contribute:

• Serve as a primary contact for client inquiries, providingtimely, professional, and high-quality service.
• Manage inbound and outbound phone call service requests, andday-to-day service requests including policy changes, endorsements, certificates, ID cards, and coverage questions.
• Support clients with billing questions, payment processing, and premium collection.
• Develop andmaintainstrong client relationships to support retention and long-termpartnerships.
• Prepare, review, and process insurance documents includingcertificates of insurance, binders and endorsements, and renewalaccords/supplementals and proposals.
• Maintainaccurateclient records in agency management systems, including updates, file documentation, and tracking open items.
• Collect and analyze client exposure data andassistinidentifyingcoverage gaps.
• Verify invoicing accuracy andassistwith premium finance agreements and accounting-related items.
• Manage mid-term policy changes andassistwith renewal strategy and stewardship reviews.
• Identifyopportunities foradditionalcoverage to mitigate uninsured or underinsured exposures.

Licenses & Certifications:

• Active Property & Casualty (P&C) license

Skills & Experience to Be Successful:

• 3+ years of commercial lines account management.
• Strong customer service mindset with excellent communication skills.
• High attention to detail and ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.
• Proficiencywith Microsoft Office and agency management systems.
• Ability to service within modern tech-centric agency management systems.

Preferred

• Equivalent work experience or equivalent college degree.
• Experience in commercial insurance markets and carrier relationships.
• Experience supporting marketing, renewals, or new business placement.

#LI-KM1

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health &Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies (“Recruiting Vendors”). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.