Commercial Lines Quality Assurance Analyst

New Jersey Manufacturers Ins.; Trenton (NJ); On-site; USD 70,000 - 82,000; Full time

Benefits offered by this job

401(k) with employer match up to 8%

Health, Dental, and Vision insurance

Life and Disability coverage

generous PTO

Paid Sick Leave

paid parental leave

Job summary

New Jersey Manufacturers Insurance Company (NJM) is seeking a Commercial Lines Quality Assurance Analyst to review operations and transactions using established testing methodologies. The role reports to the Commercial Lines Compliance Administrator and focuses on creating QA manuals, auditing programs, and reporting quality exceptions.

The ideal candidate has 3–5 years of Commercial Property & Casualty underwriting experience, strong analytical skills, and proficiency with MS Office, Guidewire,

Qualifications

• 3-5 years of Commercial Property and Casualty product underwriting experience preferred.
• Detail-oriented, analytical, and problem solving ability.
• Excellent organizational, interpersonal, written and verbal communication skills.

Responsibilities

• Create and update Quality Assurance Manuals for each Commercial Lines Product.
• Develop and execute audit programs to verify adherence to defined quality requirements.
• Prepare quality assessment dashboard reports and distribute to CL leaders.
• Coordinate testing coverage of all operational and regulatory requirements.

Skills

Detail-oriented

Analytical

Communication

Team player

Education

GED or High School Diploma

Associate or bachelor’s degree (preferred)

Tools

Policy Center

Billing Center

Guidewire

OnBase

Job description

Over the last five years, NJM has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for small, middle and large market segments and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut. NJM’s Commercial Lines department conducts business for policyholders and preferred agencies within the Mid-Atlantic region, specifically NJ, PA, NY, MD, DE, CT. Products include Commercial Auto, G/L, Workers Comp, BOP, Excess/Umbrella, and Package. The Commercial Lines function encompasses Underwriting, Sales, Operations, Premium Audit, Product Management, Product Development, Loss Prevention and Business Process Operations.

The Commercial Lines Business Process Operations team is dedicated to enhancing operations efficiency and driving continuous improvement within our organization, They also strive to turn strategy into execution and delivery of valuable business solutions for the continued benefit of policyholders and employees in line with our Strategic Plan and in accordance with our corporate Mission, Vision, and Values. Reporting to the Commercial Lines Compliance Administrator, the CL Quality Assurance Analyst is responsible and accountable for conducting complete and thorough reviews of Commercial Lines operational activities and transactions through execution of cyclical, repetitive quality assessments, utilizing established testing methodology.

Essential Duties and Responsibilities:

• Create and update Quality Assurance Manuals for each Commercial Lines Product.
• Collaborate with CL members to discuss established processes by line of business.
• Develop and execute audit programs to verify adherence to defined quality requirements.
• Identify and document quality exceptions in an established structured reporting format.
• Prepare quality assessment final dashboard reports and distribute to CL leaders.
• Assist CL Compliance Administrator with presenting identified quality exceptions to CL leaders.
• Participate in discussions with CL leaders regarding exception remediation plans.
• Coordinate efforts with the CL Compliance Specialist to ensure proper testing coverage of all operational and regulatory requirements.
• Facilitate the CL department effort to ensure application access is appropriate to key applications that are used to support CL operations.
• Execute rate change audit programs for all products and all states to ensure compliance to the established rate change implementation process.
• Develop and execute targeted quality reviews assigned by the CL Compliance Administrator.

Required Qualifications:

• Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.
• Desire to work collaboratively in a team environment.
• 3-5 years of Commercial Property and Casualty product underwriting experience preferred.
• Detail-oriented, analytical, and problem solving ability.
• Excellent organizational, interpersonal, written and verbal communication skills.
• Pro-active and self-motivated with the ability to learn quickly and adapt to change.
• Team player with demonstrated ability to work in a highly collaborative environment.
• Good organizational and time-management skills.
• Good working knowledge of MS Office, (Word, Excel, PowerPoint), Policy Center, Billing Center Guidewire products, as well as OnBase document repository.
• GED or High School Diploma required.

Preferred Qualifications:

• Associate or bachelor’s degree preferred, but not required.

Legal Disclaimer:

NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

Compensation:

Salary is commensurate with experience and credentials.

Pay Range: $70,444-$81,849 Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave.

• 401(k) with employer match up to 8% and additional service-based contributions
• Health, Dental, and Vision insurance
• Life and Disability coverage
• generous PTO
• Paid Sick Leave
• paid parental leave in addition to state-mandated leave

Employees may also be eligible for discretionary bonuses.

Legal Disclaimer:

NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

What Makes NJM Different?

The NJM team comprises talented people who do the right thing by our policyholders and each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends—all at the same time. NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve. We have been named a Forbes America’s Best-in-State Employer for five consecutive years.

Come join us! It’s time for you to make a difference on our remarkable team.