Senior Commercial Lines QA & Process Improvement Analyst

New Jersey Manufacturers Ins.; Trenton (NJ); On-site; USD 70,000 - 82,000; Full time

Benefits offered by this job

401(k) with employer match up to 8%

Health, Dental, and Vision insurance

Life and Disability coverage

generous PTO

Paid Sick Leave

paid parental leave

Job summary

New Jersey Manufacturers Insurance Company (NJM) is seeking a Commercial Lines Quality Assurance Analyst to review operations and transactions using established testing methodologies. The role reports to the Commercial Lines Compliance Administrator and focuses on creating QA manuals, auditing programs, and reporting quality exceptions.

The ideal candidate has 3–5 years of Commercial Property & Casualty underwriting experience, strong analytical skills, and proficiency with MS Office, Guidewire,

Qualifications

• 3-5 years of Commercial Property and Casualty product underwriting experience preferred.
• Detail-oriented, analytical, and problem solving ability.
• Excellent organizational, interpersonal, written and verbal communication skills.

Responsibilities

• Create and update Quality Assurance Manuals for each Commercial Lines Product.
• Develop and execute audit programs to verify adherence to defined quality requirements.
• Prepare quality assessment dashboard reports and distribute to CL leaders.
• Coordinate testing coverage of all operational and regulatory requirements.

Skills

Detail-oriented

Analytical

Communication

Team player

Education

GED or High School Diploma

Associate or bachelor’s degree (preferred)

Tools

Policy Center

Billing Center

Guidewire

OnBase

Job description

New Jersey Manufacturers Insurance Company (NJM) is seeking a Commercial Lines Quality Assurance Analyst to review operations and transactions using established testing methodologies. The role reports to the Commercial Lines Compliance Administrator and focuses on creating QA manuals, auditing programs, and reporting quality exceptions.

The ideal candidate has 3–5 years of Commercial Property & Casualty underwriting experience, strong analytical skills, and proficiency with MS Office, Guidewire,