Commercial Lines Operations Associate - Hybrid

Arbella Insurance Group; Quincy (MA); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

On-site gym and fitness classes

On-site nurse, nutritional counseling,

Full-service cafeterias

Free shuttle service to Quincy Adams T

Tuition assistance programs

Volunteer opportunities and community

Training and development programs

Supportive colleagues and inclusive

Job summary

Arbella Insurance Group in Massachusetts is seeking an Operations Associate to support our underwriting team with timely, accurate processing of commercial policy transactions. You will build solid relationships with internal customers and deliver top quality work.

The role includes handling new business, renewals, endorsements, and daily tasks in a collaborative, customer-focused environment with strong onboarding and mentoring to grow your career.

Qualifications

• Experience delivering stellar customer service to internal and external stakeholders.
• Ability to multi-task with strong organization and attention to detail.
• Willingness to learn, contribute, and take ownership of initiatives.
• Collaborative mindset with the ability to communicate across teams.

Responsibilities

• Demonstrate stellar customer service to both internal and external customers.
• Collaborate positively with team, department and business partners such as Underwriting, Research and Development, and Customer Service.
• Apprise Team Manager of workload and issues, escalating when needed.
• Complete daily work with various internal departments to fulfill tasks.
• Process new business, renewals, and endorsements with accuracy.
• Pursue work independently under supervision and manage priorities.

Skills

Customer service

Multi-tasking

Communication

Leadership

Tools

MS Office

Job description

Why Arbella?

At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

Other Perks Include

• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion

Council, and more

• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation

• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.

It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!

The Arbella Operations Associate understands our overall business objectives, and provides our underwriting department and agents with exceptional quality work consistent with Arbella’s brand. A successful Operations Associate builds relationships with our internal customers and gains satisfaction producing top quality work. The Arbella Operations Associate is responsible for timely and accurate processing of commercial insurance policy transactions within a single line of business and helps the organization by providing the best in class service to our internal and external customers. We offer an exceptional onboarding program with training, a mentor and outstanding career growth opportunities.

Key Responsibilities

• Demonstrate stellar customer service to both internal and external customers
• Collaborate positively and effectively with team, department and business partners such as Underwriting, Research and Development, and Customer Service
• Apprise Team Manager of assigned workload, issues, and escalated situations. Ability to recognize and elevate problems to Team Manager or to problem resolution expert
• Communicate with various internal departments to complete daily work, as required
• Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority
• Able to shift priorities as needed
• Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements
• Pursue work independently under general supervision
• Manage assigned work efficiently to ensure timely completion

Requirements

• General working knowledge of MS Office
• Flexible and adaptable when faced with change
• Ability to multi task with strong organizational skills and attention to detail
• Quick learner, able to navigate multiple systems and products
• Works well individually as well as a team
• Sound customer service, communication and collaboration skills
• Takes initiative to learn, improve and contribute while embracing new challenges
• Demonstrates leadership qualities by driving collaboration and taking ownership of initiatives

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $41,470 ($22.00 an hour) - $44,014 ($23.35 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.