Commercial Lines Operation Manager

Leavitt Group; Cottonwood (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Paid time off and holidays

Professional development opportunities

Career growth in a large brokerage

Job summary

Leavitt Group of Northern Arizona is seeking a Commercial Lines Operations Manager to lead and support our Commercial Lines service team, focusing on operational leadership, service continuity, and high‑quality client experiences.

You will coach Account Managers and Processors, oversee onboarding and training, and ensure consistent service delivery, documentation, and workflow execution across the department. The role emphasizes development, capacity planning, and problem solving.

Qualifications

• Active Property & Casualty license.
• 5+ years of Commercial Lines insurance experience.
• Leadership experience coaching and developing employees.
• Strong understanding of Commercial Lines account management and workflows.
• Knowledge of agency operations, E&O awareness, and quality control.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead, coach, and develop Commercial Lines service team members, including Account Managers and Processors.
• Oversee department operations, onboarding and training, and capacity management.
• Ensure consistency in service, documentation, and workflow execution.
• Provide guidance on service issues, renewals, carrier processes, and coverage questions.
• Coordinate account reassignment decisions based on workload and complexity.
• Support quality control, workflow improvements, and performance visibility.
• Act as a trusted resource for agency leadership and employees.

Skills

Leadership

Team development

Communication

Problem solving

Organizational skills

Multitasking

Tools

AMS360

Applied Epic

Job description

Commercial Lines Operations Manager

Leavitt Group of Northern Arizona is seeking a Commercial Lines Operations Manager to lead and support our Commercial Lines service team. This role is responsible for providing operational leadership, maintaining service continuity, developing employees, and ensuring a consistent, high-quality client experience. We're looking for someone who enjoys developing people, building strong teams, and serving as a technical resource and leader within the Commercial Lines department.

What You'll Do

Lead, coach, and develop Commercial Lines service team members, including Account Managers and Processors, while fostering a positive and accountable culture. Partner with agency leadership to oversee department operations, support onboarding and training, manage team capacity, and ensure consistency in service, documentation, and workflow execution.

Provide guidance on Commercial Lines service issues, renewals, carrier processes, account handling, and coverage-related questions. Help evaluate and coordinate account reassignment decisions based on workload, service continuity, account complexity, Producer relationships, renewal timing, and team capacity. Support quality control efforts, training initiatives, workflow consistency, and visibility into department performance and renewal activity. Serve as a trusted resource for agency leadership and employees, providing guidance, support, and problem solving throughout the commercial lines operation.

This is not intended to be a traditional full-time account management position. While this person may assist with accounts when needed, the primary focus is Commercial Lines service leadership, technical guidance, process consistency, quality control, training, workload visibility, account reassignment coordination, and service continuity.

Qualifications

Required Qualifications

• Active Property & Casualty license


• 5+ years of Commercial Lines insurance experience


• Demonstrated leadership experience managing, coaching, and developing employees


• Strong understanding of Commercial Lines account management, renewals, endorsements, documentation, carrier relationships, and service workflows


• Knowledge of agency operations, quality control, E&O awareness, and service best practices


• Strong organizational, communication, and problem-solving skills


• Ability to manage multiple priorities and support a fast-paced team environment

Preferred Qualifications

• Experience leading Commercial Lines service teams


• Familiarity with agency management systems such as AMS360, Applied Epic, or similar platforms


• Experience with workflow development, process improvement, and operational oversight


• CIC, CISR, CRM, CPCU, or other industry designations

Compensation & Benefits

• $90,000-$120,000 annual base salary


• Opportunity for performance-based bonuses


• Comprehensive benefits package including medical, dental, vision, life, and disability insurance


• 401(k) with company match


• Paid time off and company holidays
  
• Professional development and continuing education opportunities


• Career growth opportunities within one of the largest privately held insurance brokerages in the United States

Why Join Us?

Leavitt Group of Northern Arizona combines the relationships and culture of a local agency with the resources and support of Leavitt Group, one of the nation's largest privately held insurance brokerages. We believe in investing in our people, supporting long-term career growth, and creating an environment where employees can thrive both professionally and personally.

If you're passionate about developing people, supporting operational excellence, and helping ensure the long-term success of a Commercial Lines team, we'd love to hear from you.