Front Desk / Personal Lines Assistant

Leavitt Group; Flagstaff (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Wellness program

Health, Vision, Dental

Paid time off

Career development

License renewal support

Job summary

Leavitt Group of Northern Arizona is seeking a Front Desk & Personal Lines Assistant to greet clients, process mail, and provide essential admin support to the Personal Lines team.

You will assist policy-related tasks, maintain records, and use agency systems to handle service requests in a fast-paced, customer-focused environment.

Qualifications

• Property & Casualty license preferred, but not required.
• Strong customer service, communication, and relationship-building skills.
• Ability to prioritize tasks and manage multiple service requests efficiently.
• High attention to detail and commitment to accuracy and compliance.
• Positive attitude and team-oriented mindset.
• Insurance experience preferred, but candidates with strong administrative or customer service backgrounds are encouraged to apply.

Responsibilities

• Serve as the first point of contact for clients, visitors, and business partners with a welcoming, professional experience.
• Support Personal Lines Account Managers with policy-related administrative tasks, including renewals, billing inquiries, payments, ID cards, cancellations, and reinstatements.
• Review customer accounts, process updates, and maintain accurate records of client interactions and policy activity.
• Prepare, process, and distribute policy-related documents, correspondence, and other agency communications.
• Follow up on outstanding service items to ensure timely resolution and client satisfaction.
• Utilize agency management systems, carrier platforms, and other technology to complete service requests.
• Provide administrative support through filing, scanning, data entry, document management, and mail handling.
• Assist with office operations by processing deposits, maintaining supplies, and supporting special projects.
• Provide occasional support for Commercial Lines servicing activities, including policy changes, payments, certificates, and ID cards.
• Collaborate with team members and leadership to support agency operations and client service goals.

Skills

Customer service

Communication

Relationship-building

Multitasking

Attention to detail

Team player

Insurance knowledge

Tools

Agency management systems

Carrier platforms

Job description

Why Join Us?

At Leavitt Group of Northern Arizona, a Leavitt Group affiliate, we believe careers should be more than just jobs. They should be opportunities to learn, grow, and make a meaningful impact. As part of one of the nation's largest privately held insurance brokerages, you'll join a team that values collaboration, professionalism, and exceptional service.

We're looking for someone who enjoys helping others, staying organized, and being a reliable resource for both clients and team members. In this role, you'll serve as a welcoming first point of contact for our agency while providing important administrative support to our Personal Lines team. If you thrive in a fast-paced environment and take pride in delivering exceptional service, we'd love to meet you.

About the Role

The Front Desk & Personal Lines Assistant plays an important role in supporting day-to-day agency operations. This position is responsible for managing front desk activities, greeting visitors, answering incoming calls, processing mail, and assisting with administrative tasks that help keep our office running smoothly.

In addition, the role provides support to our Personal Lines Account Managers by assisting with policy-related processing, documentation, data entry, and service requests behind the scenes. This position does not provide licensed insurance advice or discuss coverage and policy changes with clients, making it an excellent opportunity for someone with strong customer service and administrative skills who is interested in the insurance industry.

What You’ll Do

• Serve as the first point of contact for clients, visitors, and business partners by providing a welcoming, professional experience and delivering responsive customer service through phone, email, and other communication channels.


• Support Personal Lines Account Managers with policy-related administrative tasks, including renewals, billing inquiries, payments, ID cards, cancellations, and reinstatements.


• Review customer accounts, process updates, and maintain accurate records of client interactions and policy activity.


• Prepare, process, and distribute policy-related documents, correspondence, and other agency communications.


• Follow up on outstanding service items to help ensure timely resolution and an exceptional client experience.


• Utilize agency management systems, carrier platforms, and other technology to efficiently complete service requests and daily tasks.


• Provide administrative support through filing, scanning, photocopying, data entry, document management, and coordinating incoming and outgoing mail, packages, and shipments.


• Assist with office operations by processing daily deposits, maintaining office supplies and common areas, running occasional business errands, and supporting special projects and other duties as assigned.


• Provide occasional support for Commercial Lines servicing activities, including policy changes, payments, certificates, and ID cards.


• Collaborate with team members and agency leadership to support agency operations and client service goals.

Job Requirements / Competencies

• Property & Casualty license preferred, but not required.


• Strong customer service, communication, and relationship-building skills.


• Ability to prioritize tasks and manage multiple service requests efficiently.


• High attention to detail and commitment to accuracy and compliance.


• Positive attitude and team-oriented mindset.


• Insurance experience preferred, but candidates with strong administrative or customer service backgrounds are encouraged to apply.

Why You’ll Love Working Here

Leavitt Group of Northern Arizona offers the strength of a national brand with the heart of a local agency. We foster a culture of trust, collaboration, and professional growth.

• A people-first culture that values your growth and work–life balance


• Ongoing training and career development opportunities, including paid license renewal and continuing education


• The tools and support you need to succeed


• The opportunity to work with reputable carriers and a diverse client base


• Recognition and rewards for your contributions


• Attractive benefits package, including 401(k) and wellness program with HSA incentives


• Health, Vision, Dental, HSA/FSA, and Life Insurance


• Paid time off (vacation and sick time)

As a national company, the Leavitt Group is one of the largest privately-held insurance agency brokerage in the nation, with over 290 locations across 31 states. We broker commercial and personal lines insurance which manages the risk for individuals and businesses. The agency is appointed with the top insurance markets and enjoys exclusive representation with multiple insurance companies. We are always looking for talented individuals who want to further their career and grow with us.